Apple TV 3 keeps falling off network daily. I've just wasted 3 hours trying to fix. GRRRR!!!!

irelandireland
Posted:
in Genius Bar edited November 2015

I have two ATV3's in the house and one drops off daily. Restarting my router fixes the issue, but I got sick of doing this daily and sometimes bi-daily.

 

Apple said I need to forward ports 123, 5353, 80, 443 and 53 but refuse to tell me how to as they don't wish to cause issues with my router which isn't their property. OK, I understand their reasoning, but I'm still left with an less than useable Apple TV.

 

I contacted my ISP but they said they are not trained to enable port forward. They gave me a paid for service their Premium Support contact number to call but they refuse to answer the phone.

 

Anyone experience this before and know how to solve it?

 

This is my router's port forward page:

 

 

These are the details Apple provided:

 

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