Apple internet services suffer wide outage, iCloud, App Stores, Apple TV, iTunes, others down [ux2]

Posted:
in General Discussion edited June 2016
Apple's internet services experienced trouble for the second time in as many days on Thursday as customers reported outages affecting the iOS and Mac App Stores, iCloud, iTunes and Apple TV.




Apple acknowledged the issue on its system status webpage, initially noting "some users" were impacted by a downtime to App Store, iTunes in the Cloud, Apple TV and Volume Purchasing Program services starting at around 12:45 p.m. Pacific. An update added a slew of iCloud and iCloud-related products to the list of nonfunctioning services.

Today's system outage comes one day after users reported connectivity issues with iCloud Music Library. Without backend access to Apple's music servers, some iTunes users attempting to stream tracks ran into repeated "Unable to connect to iCloud Music Library" messages, while others experienced issues with Apple Music authentication. A small number of customers also saw their music libraries seemingly disappear.

At least one problem appears to lie with Apple's purchase processing system, as multiple AppleInsider readers reported seeing error messages when attempting to access App Store and iTunes assets. For example, some users looking to buy an item through the iTunes storefront were greeted with a popup reading, "The iTunes Store is unable to process purchases at this time." Others have reported seeing "Unable to connect to iTunes purchases" messages.

Apple is currently investigating the problem and the outage is ongoing as of this writing.

Update: It appears the initial glitch has cascaded down to affect a large number of services including iCloud Account & Sign In, iCloud Backup, iCloud Bookmarks & Tabs, iCloud Calendar, iCloud Contacts, iCloud Drive, iCloud Keychain, iCloud Notes, iCloud Reminders, iCloud Storage Upgrades, iCloud Web Apps, Documents in the Cloud, iMovie Theater, Back to My Mac, Find My Friends, Find My iPhone, iPad, iPod Touch and Mac, iPhone Calls to iPad and Mac, iWork for iCloud, Mac App Store, Mail Drop and Photos.

Update 2: Apple rectified all issues shortly before 3:30 p.m. Pacific. The company has not detailed the cause of today's problems.
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Comments

  • Reply 1 of 54
    timbittimbit Posts: 331member
    Can't even update apps :(
  • Reply 2 of 54
    pigybankpigybank Posts: 164member
    I have one computer where I have a local copy of all music, and another that is mostly iCloud Music streaming. Only my computer with the local copies is working properly. I tried signing in and out, which worked yesterday, but now its been "waiting for Apple to deliver your iCloud Music library" for quite a while...
  • Reply 3 of 54
    thewhitefalconthewhitefalcon Posts: 4,453member
    Yay Eddy!
    lord amhranrepressthis
  • Reply 4 of 54
    jeffj2hjeffj2h Posts: 10member
    Tim Cook needs to consider replacing Eddy Cue.  Here is Cue's bio from the Apple webpage:

    "Eddy oversees Apple's industry-leading content stores including the iTunes Store and Apple Music, as well as Apple Pay, Siri, Maps, iAd, Apple's innovative iCloud services, and Apple’s productivity and creativity apps."

    Isn't that basically a list of the products Apple has had the most problems with?

    thewhitefalconpatchythepiratelord amhrancornchipjony0
  • Reply 5 of 54
    rogifan_newrogifan_new Posts: 4,152member
    jeffj2h said:
    Tim Cook needs to consider replacing Eddy Cue.  Here is Cue's bio from the Apple webpage:

    "Eddy oversees Apple's industry-leading content stores including the iTunes Store and Apple Music, as well as Apple Pay, Siri, Maps, iAd, Apple's innovative iCloud services, and Apple’s productivity and creativity apps."

    Isn't that basically a list of the products Apple has had the most problems with?

    Yep. I've only been saying this since forever. Obviously outages can happen but they seem to happen more frequently with Apple these days. 
    patchythepiratelord amhran
  • Reply 6 of 54
    MacProMacPro Posts: 18,355member
    I am seeing far more off line that the AI image, maybe a time difference or area difference.  This in mid west Florida:


    edited June 2016
  • Reply 7 of 54
    roakeroake Posts: 649member
    This one s exactly the kind of thing that would have sent Steve Jobs into an apoplectic seizure.

    And when he regained consciousness, there would one or two fewer directors left to screw things up.

    I'm looking at YOU, Eddy Cue!
  • Reply 8 of 54
    thewhitefalconthewhitefalcon Posts: 4,453member
    jeffj2h said:
    Tim Cook needs to consider replacing Eddy Cue.  Here is Cue's bio from the Apple webpage:

    "Eddy oversees Apple's industry-leading content stores including the iTunes Store and Apple Music, as well as Apple Pay, Siri, Maps, iAd, Apple's innovative iCloud services, and Apple’s productivity and creativity apps."

    Isn't that basically a list of the products Apple has had the most problems with?

    Yep. I've only been saying this since forever. Obviously outages can happen but they seem to happen more frequently with Apple these days. 
    And Forstall was sent packing over Apple Maps, whereas Eddy has problems with all the services, many times a year. Starting to look like a favoritism thing at this point. 
    bobschlobpatchythepiratelord amhranpulseimagespalomine
  • Reply 9 of 54
    volcanvolcan Posts: 1,789member
    I am seeing far more off line that the AI image, maybe a time difference or area difference.  This in mid west Florida:

    I don't think the graphic is specific to regions. I see the same thing in Southern CA, but my Services are working. It says "some users are affected."

    The article has an update noting that the problem has worsened.
    edited June 2016 roake
  • Reply 10 of 54
    pepe779pepe779 Posts: 84member
    ...and in the meantime I see no outages whatsoever here in Europe  :p
    cornchipairbubble
  • Reply 11 of 54
    slprescottslprescott Posts: 752member
    Apple's pivot to SERVICES won't succeed if their services aren't reliable.
    patchythepiratesingularitypalominecnocbui
  • Reply 12 of 54
    insite4Uinsite4U Posts: 3member
    iCloud is still raining on my parade! Suck an Apple!!!
  • Reply 13 of 54
    insite4Uinsite4U Posts: 3member
    volcan said:
    I am seeing far more off line that the AI image, maybe a time difference or area difference.  This in mid west Florida:

    I don't think the graphic is specific to regions. I see the same thing in Southern CA, but my Services are working. It says "some users are affected."
    yeah like me in lowly Ohio...
  • Reply 14 of 54
    slurpyslurpy Posts: 5,173member
    timbit said:
    Can't even update apps :(

    Trust me, you'll survive. You can wait a few minutes/hours to update apps. Your life will not be negatively affected in any way. 
    baconstangcornchippulseimages
  • Reply 15 of 54
    roakeroake Posts: 649member
    slurpy said:
    timbit said:
    Can't even update apps :(

    Trust me, you'll survive. You can wait a few minutes/hours to update apps. Your life will not be negatively affected in any way. 
    I feel the life draining out of *right now*...

    Dang you, Eddy Cue...!  *gasp*

    Argh!
    cornchippulseimagesbadmonk
  • Reply 16 of 54
    jkichlinejkichline Posts: 1,336member
    It's less than two weeks before WWDC... this ALWAYS happens. They are busy updating the backend for new features. Unfortunately, Apple hasn't figured out how to change store or service without downtime.
    badmonk
  • Reply 17 of 54
    slurpy said:
    timbit said:
    Can't even update apps :(

    Trust me, you'll survive. You can wait a few minutes/hours to update apps. Your life will not be negatively affected in any way. 
    This kind of attitude is why Apple's services are midrate at best. 
    lord amhran
  • Reply 18 of 54
    volcanvolcan Posts: 1,789member
    pepe779 said:
    ...and in the meantime I see no outages whatsoever here in Europe  
    Looks pretty widespread in Germany and the UK according to this map. Although it looks like LA is out too but my services are working fine here.

    http://downdetector.com/status/icloud/map/

    edited June 2016 coolfactorcornchip
  • Reply 19 of 54
    dick applebaumdick applebaum Posts: 12,520member
    jkichline said:
    It's less than two weeks before WWDC... this ALWAYS happens. They are busy updating the backend for new features. Unfortunately, Apple hasn't figured out how to change store or service without downtime.
    Good observation!

    I suspect that some of the compelling new offerings at WWDC will be based on iCloud/backend services.

    I hope that Apple has used FoundationDB as the basis for [re]implementing these services -- that way it should be trivial to implement changes without downtime ...

    Sigh, I think parts of the online store and iTunes are still running WebObjects.

  • Reply 20 of 54
    Cue needs to spend less time screaming and pointing at Steph Curry and get to work on fixing the myriad of problems the things he's supposed to be in charge of are working properly.
    edited June 2016 rogifan_newcornchip
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