Apple offers 30-minute online training sessions to iPhone X purchasers

AppleInsiderAppleInsider
Posted:
in iPhone
To acclimate users to the iPhone X, Apple is offering a phone conversation with an Apple Specialist, while watching a video on a computer to "help you go further" with the new device.




In the email to iPhone X purchasers, Apple calls the session a "customized interactive session." In the session, Apple provides tricks and tips to use the device, discussions about AppleID and iCloud, and help setting up the device if needed.

The emails are labeled with an order number -- but Apple suggests that purchasers can forward the email to the recipient if needed.

Apple debuted an iPhone OLED screen, the Face ID system, and the True Depth camera with the iPhone X -- which is now in customer's hands. To accommodate the new technologies, and lack of home button, Apple altered some user interface paradigms on the new model. The technologies included in the $999 iPhone are expected to migrate to Apple's entire fall 2018 line of iPhones.

Comments

  • Reply 1 of 12
    SpamSandwichSpamSandwich Posts: 33,407member
    Previous iPhones didn’t require a class to learn how to use them... I’m very happy so many people are buying the new X, but I’ll stick with the older generation. 😶
    dysamoria
  • Reply 2 of 12
    gmgravytraingmgravytrain Posts: 881member
    SpamSandwich said:
    Previous iPhones didn’t require a class to learn how to use them... I’m very happy so many people are buying the new X, but I’ll stick with the older generation. 😶
    Apple figures users have to be deprogrammed from using the Home button which no longer exists. That's a fairly big change from all iOS devices. I'm sure most users would figure it out considering all new gestures are explained upon setup of the device. At least Apple offers to go a step further than any other manufacturer out there to help users. I think that's a good thing. That's what part of that $999 pays for. I don't believe Samsung offers that sort of service. Once a Samsung smartphone is sold, it's goodbye to that purchaser. That's one thing Wall Street doesn't understand about Apple. Apple product purchasers are not necessarily left hanging in the breeze.
    watto_cobra
  • Reply 3 of 12
    lkrupplkrupp Posts: 10,557member
    A thirty minute training video? For something that’s supposed to be intuitive?
    edited November 2017 dysamoria
  • Reply 4 of 12
    robin huberrobin huber Posts: 3,790member
    It’s a big shift against ingrained muscle memory. The original iPhone with the absence of a keyboard was just as “intuitive” as the X, once you learned the basics of the Home button. Same thing here, with swipe up being the new home button. Most people will pick it up on their own, intuitively. For those who are easily flustered, there’s this. 

    Actually, though I’m using mine just fine, I will take the class if invited just in case I’ve missed something. But since I got mine at an AT&T store I’m not sure I’ll get an invite. 

    2old4funwatto_cobra
  • Reply 5 of 12
    dcgoodcgoo Posts: 275member
    I am sure I will have no difficulty using the phone when it arrives this week.  But sometimes I assume things are just fine, and I discover something new.  Just last week I discovered the three taps to activate the magnifier trick on my 7 Plus. Go figure!  I am happy to have someone lead me through the basics again. Maybe I already know everything...  but I doubt it.  B) 
    edited November 2017 2old4funrobin huberwatto_cobra
  • Reply 6 of 12
    2old4fun2old4fun Posts: 238member
    I always wonder about the people that judge others by their standards. Some people can learn by simply seeing something once. Others need repeated help to grasp something. For most of the people that read and post here a new iPhone with new features and operational methods will be intuitively grasped. Others that will use and enjoy the iPhone X will need varying levels of assistance. Thankfully Apple recognizes this and offers accommodation for all.
    watto_cobra
  • Reply 7 of 12
    dysamoriadysamoria Posts: 3,430member
    Hmm... feels like evidence that the iPhone X usability changes aren't an improvement to the user experience for anyone but those hungry for change for the sake of change. 
  • Reply 8 of 12
    siretmansiretman Posts: 114member
    lkrupp said:
    A thirty minute training video? For something that’s supposed to be intuitive?
    If it was 5 minutes long you would have complained that it is too short. 
    watto_cobra
  • Reply 9 of 12
    Mark368Mark368 Posts: 1member
    I got this email also. I bought an iPhone 8 on Friday. So the offer is not exclusively for the iPhone X.
    watto_cobra
  • Reply 10 of 12
    charlitunacharlituna Posts: 7,217member
    SpamSandwich said:
    Previous iPhones didn’t require a class to learn how to use them... I’m very happy so many people are buying the new X, but I’ll stick with the older generation. 😶

    maybe not for you but hang out with my parents. and these sessions aren't new. my dad got his first iPhone last year and he got an email like this for an online "personal setup". pretty handy since he ordered online (no apple store in the area and he hates best buy)
  • Reply 11 of 12
    basseyy1basseyy1 Posts: 3member
    " To acclimate users to the iPhone X " oh really? don't you mean 'to familiarise' - please use proper english
  • Reply 12 of 12
    b757bobb757bob Posts: 1unconfirmed, member
    Had a session scheduled but never got a call. I bought it from a UK apple store.
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