Reminder: If you bought an iPhone X on the Apple Upgrade Program, you need to pay more to ...

Posted:
in iPhone edited September 6
Those wanting to use Apple's iPhone Upgrade Program to acquire one of the 2018 refresh models may want to check their upgrade status beforehand to see if they can upgrade now, or else face the prospect of unexpected extra costs if they are unprepared to wait.


Eligibility and Fees

With the occurrence of another iPhone event and product launch on September 12, many users enrolled into Apple's program will be intending to pick up the latest devices as soon after launch as possible.

First, they have to check their plan's eligibility, which can be performed through Apple's online store. This requires either signing in with an Apple ID connected to the subscription, or by supplying the existing iPhone's serial number and IMEI.

At present, the full 12 months of payments must be made in full fulfilling the terms of the contract, before an upgrade is made. For example, if ten payments have been made since signing up for the program, and an upgrade is requested now, the customer would have to make the equivalent of two monthly payments to bring the total to 12.

The iPhone 8 and iPhone 8 Plus shipped on September 22, while shipments for the iPhone X started from November 3.

Checking the status of an early iPhone X purchase


Customers will need to weigh up the cost of paying to upgrade earlier, if the fee applies, and whether it is worth it compared to waiting a few months to do it cheaper.

Another wrinkle in the scheme is that those who signed up for the iPhone Upgrade Program in the last few months will not be able to upgrade at the time of release. Under the program, customers must have been subscribed for six months before being able to upgrade.


The Upgrade Process

After confirming eligibility, customers looking to upgrade can either select the iPhone model they want from the online store, or conduct the upgrade at an Apple Store. At the time, customers will need to hand over details of their current wireless account, and other information relevant to the upgrade.

In the United States, customers will be asked to provide their Social Security number and date of birth for a credit check, as well as a valid U.S. credit card. For in-store sign-ups, two forms of ID are required, with the first and last names of the individual needing to match on both documents.

For online or Apple Store app orders, the new iPhone is delivered to the customer's door, along with a Trade-in Kit to send the existing iPhone back to Apple. The iPhone is taken in as a trade-in on the same day as picking up the new model, when the process is performed in-store.

In either scenario, Apple advises that users should back up their data, and ideally to wipe any data from the iPhone before handing it in.

Getting in early

For the 2017 iPhone refresh, Apple offered a loan pre-approval process for the iPhone X and for the iPhone 8 pre-orders before they were released, providing a way to perform all of the necessary checks ahead of time, in order to allow program participants a chance at getting a launch day handset.

It is expected that Apple will offer a similar process for this year's releases, so it is advised to keep watch for a notification on AppleInsider just in case the option is made available again.

What is the iPhone Upgrade Program?

Launched in 2015 during Apple's annual iPhone event, the iPhone Upgrade Program provides a way for customers to get a new iPhone every year, in exchange for a set monthly fee. The first-party service offers many users who want the latest iPhone releases the chance to do just that, rather than be limited to the existing plans offered by carriers that could prevent a more timely upgrade.

While customers have been able to sign up through AT&T, Sprint, and Verizon for some time, it wasn't until August that T-Mobile customers were able to enroll into the program.

The monthly cost of the program varies depending on the model and capacity of the iPhone. For example, a 64-gigabyte iPhone 8 costs $34.00 per month, but a 256-gigabyte iPhone X costs $56.16 per month.

For their monthly subscription, the customer receives their selected iPhone and AppleCare+ coverage, with zero percent interest on the cost of the package when spread over 24 months. Once a user has made it to 12 payments, they can freely upgrade their iPhone to a newer model.

iPhone X, iPhone 8 Plus, and iPhone 8 monthly costs for the iPhone Upgrade Program, as of September 5, 2018
iPhone X, iPhone 8 Plus, and iPhone 8 monthly costs for the iPhone Upgrade Program, as of September 5, 2018
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Comments

  • Reply 1 of 28
    I'm fully expecting Apple to change this after the announcement and allow iPhone X customers to upgrade on release date for iPhone Xs. If they don't, that's just a terrible choice on their part and would be very un-Apple. Create a program to incentivize upgrades annually, and then delay last year's flagship which results in anyone moving forward being 1 month away from an upgrade? Makes no sense.


  • Reply 2 of 28
    I highly doubt Apple will let iPhone X early adopters be punished. They will waive the fee so that we can upgrade again this year.
  • Reply 3 of 28
    I would be highly surprised that Apple doesn't let their best customers upgrade on Day 1 of the release, unless those users pay a fee. That's bad business
  • Reply 4 of 28
    Mike WuertheleMike Wuerthele Posts: 3,229administrator
    thehecta said:
    I would be highly surprised that Apple doesn't let their best customers upgrade on Day 1 of the release, unless those users pay a fee. That's bad business
    I suspect that they'd be happy to wait, and spread the demand out over a longer period.
    gatorguy
  • Reply 5 of 28
    So basically X owners may have to pay an additional months payment if they want to get the X right away? I’d be surprised if Apple waved that. Those who want the new X right away bad enough will make the 12th payment when they get the new phone.
  • Reply 6 of 28
    sdw2001sdw2001 Posts: 16,899member
    hface119 said:
    I'm fully expecting Apple to change this after the announcement and allow iPhone X customers to upgrade on release date for iPhone Xs. If they don't, that's just a terrible choice on their part and would be very un-Apple. Create a program to incentivize upgrades annually, and then delay last year's flagship which results in anyone moving forward being 1 month away from an upgrade? Makes no sense.


    So you expect to upgrade how often, exactly?  
    howieisaacksrepressthis
  • Reply 7 of 28
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
  • Reply 8 of 28
    sdw2001sdw2001 Posts: 16,899member
    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    Why, because that's what your comfortable with?  I pay $50 a month (more, actually) for my X.  I do instead of the old way...paying $300-500 upfront and being locked into a two year contract.   Instead, I pay the fee and get a new phone every year.   As for the money, well, it's $14 a month difference.  Whether or not you think that's worth it is another discussion.  But crazy?  Hardly.  
    JFC_PAStrangeDayshowieisaacksAnilu_777repressthis
  • Reply 9 of 28
    Just checked out my upgrade eligibility and it shows October 4th as the availability date for the next device! This is not the date that phone was originally ordered and states that I do have a balance to pay in order to make the upgrade, once available. 
  • Reply 10 of 28
    JFC_PAJFC_PA Posts: 192member
    I’ll wait. Getting out from under the frenzy is nice and it doesn’t hurt I really love my iPhone X. The upgrade program does make annual upgrades close to a nobrainer. Why not be using the latest when there’s little to no cost penalty? Imho. 

    Just looked: 10/2 isn’t much of a delay for me. 
    edited September 5
  • Reply 11 of 28
    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    It’s my most frequently used computing device. As Warren Buffet said, it’s probably worth more. 

    Question - do you pay for cable TV? How much? 
    JFC_PAsdw2001
  • Reply 12 of 28
    Apple won’t waive any fees people, your lease isn’t done by Apple it’s a separate bank company who you owe your monthly payments to not directly through Apple. 
    howieisaacksrepressthis
  • Reply 13 of 28
    sdw2001sdw2001 Posts: 16,899member
    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    It’s my most frequently used computing device. As Warren Buffet said, it’s probably worth more. 

    Question - do you pay for cable TV? How much? 

    That's another good point.  It's my whole life.  Phone, calendar, text, social media, banking, e-mail. games, GPS, you name it.  It's everything.   
    Anilu_777repressthis
  • Reply 14 of 28
    sdw2001 said:
    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    Why, because that's what your comfortable with?  I pay $50 a month (more, actually) for my X.  I do instead of the old way...paying $300-500 upfront and being locked into a two year contract.   Instead, I pay the fee and get a new phone every year.   As for the money, well, it's $14 a month difference.  Whether or not you think that's worth it is another discussion.  But crazy?  Hardly.  

    I did say “i think”, so it’s just an opinion. The difference between phones is getting less remarkable. Many of the spec bumps have little impact on general usage, short of gaming on the device. 
    Granted, I differ from the average American in that I save more. The $14 per month ends up being $168 per year, more if you get to the point of being comfortable dropping insurance later on. 


    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    It’s my most frequently used computing device. As Warren Buffet said, it’s probably worth more. 

    Question - do you pay for cable TV? How much? 
    It’s my main computing device. My truck is my main commuting, weekend working and playing device but it doesn’t mean I (have to) upgrade it every 4 years, much less 1 year.  

    I pay $0 for cable. $11.90 for Netflix. 

    Although, everyone has their vice they like to spend on. 

    Just hope the average American isn’t dumping $600 per year on a phone. 
  • Reply 15 of 28
    I won't need to. I thought of this earlier in the year. I made an extra payment. Now, when I check my eligibility, it shows I am eligible for an upgrade without paying anything. A month ago, it showed that I had one payment to make. I'm all good :smiley: 
  • Reply 16 of 28

    hface119 said:
    I'm fully expecting Apple to change this after the announcement and allow iPhone X customers to upgrade on release date for iPhone Xs. If they don't, that's just a terrible choice on their part and would be very un-Apple. Create a program to incentivize upgrades annually, and then delay last year's flagship which results in anyone moving forward being 1 month away from an upgrade? Makes no sense.


    Really? So other people can't do what I did and make extra payments to get caught up? I am so sick of people whining about things that are actually their own fault. How is this "un-Apple"? Can you not read terms and conditions? Why should Apple throw out the rules? Also, consider that it's another company who handles the financing, not Apple. That company is expecting to be paid at least for one year, and you seem to be advocating short changing them.
  • Reply 17 of 28
    sdw2001sdw2001 Posts: 16,899member
    seankill said:
    sdw2001 said:
    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    Why, because that's what your comfortable with?  I pay $50 a month (more, actually) for my X.  I do instead of the old way...paying $300-500 upfront and being locked into a two year contract.   Instead, I pay the fee and get a new phone every year.   As for the money, well, it's $14 a month difference.  Whether or not you think that's worth it is another discussion.  But crazy?  Hardly.  

    I did say “i think”, so it’s just an opinion. The difference between phones is getting less remarkable. Many of the spec bumps have little impact on general usage, short of gaming on the device. 
    Granted, I differ from the average American in that I save more. The $14 per month ends up being $168 per year, more if you get to the point of being comfortable dropping insurance later on. 


    seankill said:
    It seems crazy to me to pay $50 per month for a phone continually, or better put $600 per year. I thought the $36 per month plus $9 for insurance for my iPhone 7 was getting crazy (dropped the insurance at 18 months). Going to spread out the cost by using the phone for 3-4 years. But to each his own. 
    It’s my most frequently used computing device. As Warren Buffet said, it’s probably worth more. 

    Question - do you pay for cable TV? How much? 
    It’s my main computing device. My truck is my main commuting, weekend working and playing device but it doesn’t mean I (have to) upgrade it every 4 years, much less 1 year.  

    I pay $0 for cable. $11.90 for Netflix. 

    Although, everyone has their vice they like to spend on. 

    Just hope the average American isn’t dumping $600 per year on a phone. 

    Why is $432 OK but $600 is not?   Who is the average American? What, pray tell, is the appropriate amount of the “average American” should be able to spend on the phone and still meet with your approval?

    You can think whatever you want, but your opinion makes no sense. I completely understand if someone doesn’t want to spend the extra $168 per year.  That’s fine.  But you said you thought it was “crazy.”  It’s not even remotely crazy, especially for heavy users.  





    StrangeDays
  • Reply 18 of 28
    icoco3icoco3 Posts: 1,448member
    The basics of the program, annual upgrade not launch day upgrade unless you received your last one on launch day.  It is selfish to expect Apple to just forget about a payment or 2.
  • Reply 19 of 28
    As usual, there will be shortages for the first month or two (or three) and the phones will be showing up on eBay at double (or more) their retail price.
  • Reply 20 of 28
    I am still waiting for this program to be available in Australia. At the moment it all depends on the carriers, and how much they charged per month to spread the phone cost plus monthly bill. I would rather join Apple's program and just get prepaid.
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