Amazon.com Jaguar Rebate - You're Not Gonna Believe This
Last July I ordered a copy of Jaguar from Amazon.com because of a $50 rebate offer. As many may know, they were overwhelmed with orders and discontinued the offer after a couple of weeks. However, my order was in prior to the cut off date. To make sure I email them and they confirmed I was eligible. In early September Jaguar finally arrived. I cut off the UPC code from the box, filled out the order form provided from there site and sent everything along to rebates.com - the company that handles the offer for Amazon.com. About 5 weeks later an envelop came with what I thought was the check. Inside however it said, "invalid sku". No rebate. After a week of emails to Amazon.com they told it was a mistake and they authorized a rebate check. They said it would take 2 to 4 weeks. 5 weeks later, no check. I contacted them again, and they said they would look into it. It's now November and another email from Amazon.com says it's being processed and to check at rebatestatus.com to see how things are going. Of course, the site showed no activity on my rebate. Another month and another email to Amazon. Another, "we'll check into it". On January 24 I received a long apologetic email telling me that because of the length of time this has been going on, Amazon.com would credit by debit card (which I used to purchase Jaguar) in the amount of $50 and to check my account in a few days. On January 26 I received an email from another person telling me that they have asked rebates.com to issue another check! Say what? The site shows no activity on my account and Amazon.com still has not given me a credit to my credit card. Sorry for the long post, but can anybody believe this? Sending copies of my emails to CEO Jeff Bezons hasn't done any good either. I'm going on a business trip for two weeks, but when I return if no rebate is in my mailbox or credited to my credit card I'm really going to be pissed. I will then file a complaint with the Attorney General of my State and have a lawyer friend look into filing a class action suit. I'm sure other people have had the same experience.
[ 01-31-2003: Message edited by: MacsRGood4U ]</p>
[ 01-31-2003: Message edited by: MacsRGood4U ]</p>
Comments
Incidentally, Amazon.com finally did say to me that the rebate order form they provided had the wrong SKU. It took them 6 months to admit it. They probably knew a long time ago but never fessed up until now.
lawyer? yuck. He'll charge you $200 just to talk about your lost $50. That's a bigger scam than Amazons BS rebait.
<strong>murbot, typo. I did send to Jeff Bezos (or is it Bozos?)</strong><hr></blockquote>
I'm pretty sure murbot was kidding...
what state are you in?
For what it's worth, you're completely wasting your time filing a lawsuit. For $50, it's probably going to cost you a minimum of $2500, and unless you have a boat full of cash out back, you're going to lose.
I'm not saying that you don't have a legit gripe, I'm just playing realistic here. I spend 40-70 hours a week dealing with just this. Even with the weight of our office, do you really care that much about a $50 rebate that you want to torment the next year of your life?
Go ahead and file your complaint, that is a good thing to do. Eventually you will probably get a letter from the AG, and a letter from Amazon, and you will likely get your rebate. But a lawsuit, come on, the only person that benefits there is your lawyer. You'll pay the court more than you'll recover.
[ 01-31-2003: Message edited by: MacsRGood4U ]</p>