iPad pro email keeps loading for random emails

in Genius Bar

1. My mail app does not load through emails quickly (most of the time). This happens in random emails. 

2. When I click on the email, on the right pane it keeps saying "Loading"

3. What is interesting is that when i am flying, with no internet and it is

doing the same thing - but if i reply to the message it asks if i would like to

wait to download the rest of the message - i say yes, and then the whole

message appears. So clearly the email is downloaded on the application, but

something is getting stuck in the app. This happens in my office, home, public network... and the software is up-to date. Any idea how to resolve this?

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