Album Artwork vanishes on iphone

rkravirkravi
Posted:
in iOS

I have album artwork for my entire music library (on my mac). When I sync this library to my iPhone 7 Plus, artwork gets copied to the music library on the phone. However during the day, the artwork goes missing from the phone. When I sync again, some of the albums will have the artwork but most library will not have. I need to keep syncing multiple times to get all the album art work on the phone. However, this goes missing again, during some point in the day. I have observed this after iOS 13.3 updates.


I have raised this issue with Apple Support multiple times. I have chatted with support executive multiple times. I have had callbacks arranged with support executives multiple times. I have provided screenshots, shared my phone screen, my mac screen multiples times (over 6 times). However, every time, the same questions were asked, same screen shots were asked, same stupid and useless answers were given to me without resolving the issue or without trying to understand the issue. Exasperated by this, I updated the support executive during my last call that I won't be going anymore information (as the same info were asked by me over 6 times already).


Pathetic support from Apple. This plants a doubt in me - Is apple and apple iOS going Android way?

Comments

  • Reply 1 of 1
    sphericspheric Posts: 2,668member
    I’ve seen this issue for at least five years, though it seems to have been fixed on my devices since iOS 13
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