Help! Emergency! Recent Switcher wants to go back!
I got this friend of mine to switch to Apple, so he got himself a 15inch iMac.
First week of having it, somehow the icons became purple and there were vertical lines on the desktop. Clean installation of os wouldn't help. Took it back to store, got a new one.
Now, at least once a day the screen becomes gray and a dialogue comes up saying that the computer has crashed and he needs to hold down the power button to force shutdown. (I only got this once and was wondering if it was a kernel panic in disguise)
Microsoft Word unexpectedly quits often. (I really don't know why. It never does for me. I installed it again for him but it still didn't solve problem).
He is extremely unhappy with the way the save dialogues perform. He wants to be able to manipulate the documents and view them by date or something (I'm not sure what it is but he says Windows let him do it).
So Help! He's thinking of getting rid of it! In fact, his parents might sell it as early as next week!
1. Why is there these crashes where he needs to hold down power button.
2. What is this issue with M$ office (probably helpless but...)
3. Is there a third party shareware that can give this guy more features for the open and save dialogues? What is the name?
Many thanks. It is my duty (and you may fell inclined too) to save this guy from going back to a Windows world. Please help!
Steve.
First week of having it, somehow the icons became purple and there were vertical lines on the desktop. Clean installation of os wouldn't help. Took it back to store, got a new one.
Now, at least once a day the screen becomes gray and a dialogue comes up saying that the computer has crashed and he needs to hold down the power button to force shutdown. (I only got this once and was wondering if it was a kernel panic in disguise)
Microsoft Word unexpectedly quits often. (I really don't know why. It never does for me. I installed it again for him but it still didn't solve problem).
He is extremely unhappy with the way the save dialogues perform. He wants to be able to manipulate the documents and view them by date or something (I'm not sure what it is but he says Windows let him do it).
So Help! He's thinking of getting rid of it! In fact, his parents might sell it as early as next week!
1. Why is there these crashes where he needs to hold down power button.
2. What is this issue with M$ office (probably helpless but...)
3. Is there a third party shareware that can give this guy more features for the open and save dialogues? What is the name?
Many thanks. It is my duty (and you may fell inclined too) to save this guy from going back to a Windows world. Please help!
Steve.
Comments
Originally posted by stevegongrui
I got this friend of mine to switch to Apple, so he got himself a 15inch iMac.
First week of having it, somehow the icons became purple and there were vertical lines on the desktop. Clean installation of os wouldn't help. Took it back to store, got a new one.
Now, at least once a day the screen becomes gray and a dialogue comes up saying that the computer has crashed and he needs to hold down the power button to force shutdown. (I only got this once and was wondering if it was a kernel panic in disguise)
Microsoft Word unexpectedly quits often. (I really don't know why. It never does for me. I installed it again for him but it still didn't solve problem).
He is extremely unhappy with the way the save dialogues perform. He wants to be able to manipulate the documents and view them by date or something (I'm not sure what it is but he says Windows let him do it).
So Help! He's thinking of getting rid of it! In fact, his parents might sell it as early as next week!
1. Why is there these crashes where he needs to hold down power button.
2. What is this issue with M$ office (probably helpless but...)
3. Is there a third party shareware that can give this guy more features for the open and save dialogues? What is the name?
Many thanks. It is my duty (and you may fell inclined too) to save this guy from going back to a Windows world. Please help!
Steve.
Did this guy install any of his own memory? Could be he has bad memory. also, why did he get a mac in the first place?
He bought a mac because his pc was old and he needed a new computer and I explained to him how advantageous a mac is and he was convinced.
Help guys!
This guy has an iPod and loves it! (that's how he first got interested in apple stuff)
As for Office, be sure you've applied the downloadable updates. I think there have been two.
Originally posted by Brad
And, FYI, that is a kernel panic with the grey screen telling you to restart in several languages. Apple implemented this friendlier message (over the sprawling text and memory backtrace) in 10.2. Not sure about this. Like the previous poster said, check the RAM. Also, are there any additional periferals he's using?
As for Office, be sure you've applied the downloadable updates. I think there have been two.
Yes, he did install the updates. I think there are actually three but it don't solve the problem!
I'll ask about the peripherals. I know he has a n HP printer but that's USB and I dont know why it'd be a problem
Thanks already....
It would help to know how often his iMac KPs and what he is doing when it KPs.
Also, you migh try using Console. You could even set the preferences to Automatically display crash logs.
The info may not be decipherable, however if he were to contact Apple phone support they may be able to help determine if the unit needs to go in for a hardware repair.
If the unit just crashes randomly and frequently, while just sitting there doing nothing and with nothing plugged in you might try booting into safe mode:
http://docs.info.apple.com/article.html?artnum=107392
There's a few troubleshooting steps....
If so, the drivers and HP Communications software are ASS.
I'd use the H-P CD to uninstall their SW, unplug the H-P, and see if that cures the problem.
Constant Kernal Panics are definitely NOT the norm - something is seriously wrong with his setup.
reformat and clean install...ask him if he uses kracks on his programs...there are kracks for audioapps like cubase that **** up the system...i dont use it..but a friend of mine did it in os9 and the whole mac had weird icons and everything after the krack was applied...anyway....dont mess with illegal shit...
the thermal paste could be messed up...
You're all very kind.
Sorry about one thing. I just realised he's got a canon printer, not hp.
Does anyone know any third part programmes that fimprove the dialogue?
Thanks
Does anyone know any third part programmes that fimprove the dialogue?
Maybe this can help ? Default folder X