Fantom drive reliability

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onitonit
Posted:
in General Discussion edited January 2014
Bought a Fantom titanium firewire drive a few weeks back because the guy at the store said they've never had problems with them, whereas LaCie's were being returned. Guess what? My Fantom is dead after 3 weeks. Are they known for reliability or suckiness? TIA

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  • Reply 1 of 1
    skeetlerskeetler Posts: 3member

    I would strongly advise not buying any product from this manufacturer.

    My 2T drive died after 8 months--Not what you would expect for this level of hardware that is known for reliability, but that's not the real issue. The real issue is non-existent customer service. Before you consider purchasing, try calling any of the numbers or email you find on amazon or anywhere else--My experience was that none of the phone numbers are active, and all other forms of contact go into a black hole. IS THIS A COMPANY YOU WANT TO TRUST WITH A BUSINESS-CRITICAL FUNCTION? I'm disappointed that AMAZON permits non-working customer service numbers on the marketplace.   

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