iSight not working in iMac's firewire ports?

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badtzbadtz
Posted:
in Genius Bar edited January 2014
For some reason, my brother's iSight doesn't work in his iMac's (flatpanel) firewire ports [both of them].



I know that the iSight works because it works on my powerbook. And I know that his firewire ports work because the iPod can sync on both ports.



It's not recognized in the System Profiler when it's plugged in. I've tried opening EvoCam just to make sure, and nothing shows.



I'm stumped? Has anyone encountered such a problem?



Any help would be greatly appreciated!!! Thanks!



Comments

  • Reply 1 of 10
    ipeonipeon Posts: 1,122member
    This may be a silly question, do you have iChatAV installed?
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  • Reply 2 of 10
    badtzbadtz Posts: 949member
    yes



    says "no camera attached" on the video panel.



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  • Reply 3 of 10
    murbotmurbot Posts: 5,262member
    Moving to Genius Bar.
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  • Reply 4 of 10
    not unlike myselfnot unlike myself Posts: 2,037member
    Have you checked Apple System Profiler to check if *anything* pops up under firewire when you install it? Also what other FW devices are you useing? Also have you applied all the latest updates? Also did the camera come with a software cd? What about computer firmwares?
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  • Reply 5 of 10
    francisg3francisg3 Posts: 168member
    Here's what you do. Quit iChat AV. Unplug your camera. Restart it. Go to your video preferences. It should say "No camera installed." Then, plug in the camera. It should be recognized by then.
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  • Reply 6 of 10
    badtzbadtz Posts: 949member
    System profiler = it says no firewire devices installed.



    No other firewire devices are installed, other than the iSight.



    Restarting/Shutdown, everything doesn't work.



    It has 10.2.8 installed.



    No CDs with iSight, it's suppose to be "plug & play" ......



    well, in my case it's not on to the "play" part yet



    any other ideas?



    apple support forums aren't a big help either.
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  • Reply 7 of 10
    ipeonipeon Posts: 1,122member
    Have you tried hocking iSight back to your PowerBook again to see if it still works? I'm thinking the firewire cable might not be properly attached to iSight.
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  • Reply 8 of 10
    badtzbadtz Posts: 949member
    tried that again multiple times



    works perfectly on my powerbook, but still not on the iMac



    <<<--- going crazy
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  • Reply 9 of 10
    neutrino23neutrino23 Posts: 1,575member
    Call Apple. It is a new product it should have some support.



    If you are near an Apple store you can carry in your hardware and they will try to make it work or tell you what the problem is.
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  • Reply 10 of 10
    badtzbadtz Posts: 949member
    The problem is ...



    I know for sure it's the iMac, because I have 3 iSights, and all of them work properly on all other macs, but ALL three of them DON'T work on the iMac





    errrr.... I'll give apple a ring for sure, but I think they're going to be swamped with calls from Panther owners for the next week
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