NEC DVD_RW ND-2500A will not eject disc after a while the will not see them

in Genius Bar edited January 2014
I just purchased an _NEC DVD_RW ND-2500. Removed my old cd-rom pluged in my new one, all excited and it worked fine and still seems to, but if i have left a disc in there too long ( over ten minutes with out using it) when i go to eject it the icons disapear but the tray will not open and all my ejecting options won't work either. the only way i can get it out is to restart my computer and eject it as soon as the icon appears.

please is there genius who can tell me why this could be happening and hopefully help me rid my puter of this most frustrating bane

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