no sound on new imac

in Genius Bar edited January 2014
I am new to this so there must be a secret. The cable is plugged in securely to the port. Is there a volume control somewhere that I am missing


  • Reply 1 of 3
    zodiaczodiac Posts: 138member
    try turning up the volume on the volume control on the keyboard
  • Reply 2 of 3
    gensorgensor Posts: 48member
    That did not work, I could hear the speaker clicking. I am trying to hear a sound in iTunes and the volume in iTunes is also up
  • Reply 3 of 3
    gensorgensor Posts: 48member
    I found the problem. Mute was on in iTunes
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