I presume this is for Genius Bar, but anyway... What is the software exactly? Do you now use Mac OS 10.3.x? How does it fail to work (unexpectedly quits, doesn't launch or is buggy/unusable)? If it crashes, what do crash logs say? Did you look in Console for error messages?
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000000d
Well, this means a memory access error (the app tried to access an invalid location in RAM). I'm afraid it's very application-specific sort of error. Seeing that you still use Jaguar after a clean install (you mean Mac OS X clean install, right?), the error is unlikely to be caused by corrupt preferences files. Do you use the latest version of Spark XL (as fas as I can tell, 2.8.2)? Did you install any 3rd party plug-ins? Did you repair permissions with Disk Utility?
For better support, I recommend you visit TC Works support site. I hope you'll find better answers there.
Can it be memory problems too? What tipical errors are from bad memory?
If you have successfully run the same software (including the OS version) on the same hardware without upgrading RAM, it's highly unlikely. The only exception I know is that some RAM modules that worked fine with Jaguar (10.2.x) cause errors with Panther (10.3.x). The most typical error resulting from failing RAM is a so-called kernel panic. Mac OS X presents it as a multi-language note that you must shut down/restart your computer.
Quote:
I install some plugins... hum, i gone try a different way... clean all the app's and try to install again without any 3rd party soft...
I have never really used Spark XL (only played with a demo for an hour), so I can't tell you the exact how-to, but there must be an easy straightforward way to remove its plug-ins. Most apps that use plug-ins look for them only in certain directories (for example, Photoshop loads its plug-ins from the Plug-Ins folder in the same directory as the application itself). To remove/disable a plug-in it's often enough to drag it out of the plug-in folder.
Since plug-ins are loaded in the application memory space, they can crash the app easily. Removing/disabling plug-ins is a general trouble-shooting technique.
Quote:
By the way... were can i find the answer for the log's error's, to understand myself the error?
It's often impossible to decipher crash logs without having source code. You can take a look here. The article has some tips.
Comments
I see the log's but don't understand... if you teache me!
Don't have message in the screen, simply does not work...
The log of one:
Date/Time: 2004-06-09 00:37:35 +0100
OS Version: 10.2.8 (Build 6R73)
Host: a213-22-17-185.news.port.nl
Command: Spark XL
PID: 441
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000000d
Thread 0 Crashed:
#0 0x02c6cd5c in __fread
#1 0x02c6cce4 in fread
#2 0x02e01478 in _ZN12CRequestCode11doTimeLimitEv
#3 0x02c171c8 in _ZN10BAppModule4initEv
#4 0x02c558f0 in _ZN2NI3UIA9AppModule6createEv
#5 0x02c55d74 in _ZN2NI3UIA6DETAIL16AppModuleStartup4initEv
#6 0x02c18e34 in main_macho
#7 0x015a2468 in 0x15a2468
#8 0x015a3a54 in 0x15a3a54
#9 0x015a4038 in 0x15a4038
#10 0x01572cf0 in 0x1572cf0
#11 0x01572edc in 0x1572edc
#12 0x015839ec in 0x15839ec
#13 0x001b88a8 in 0x1b88a8
#14 0x001bde30 in 0x1bde30
#15 0x0039b684 in 0x39b684
#16 0x001bed98 in 0x1bed98
Thread 1:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x004914e4 in 0x4914e4
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body
Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x004915e4 in 0x4915e4
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body
Thread 3:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0bc4 in MPWaitForEvent
#3 0x00494aa0 in 0x494aa0
#4 0x00495734 in 0x495734
#5 0x00494b78 in 0x494b78
#6 0x902b81e8 in _MP_CFMTaskProc
#7 0x9025e364 in PrivateMPEntryPoint
#8 0x90020c28 in _pthread_body
Thread 4:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x901489c0 in __CFRunLoopRun
#3 0x90180f4c in CFRunLoopRunSpecific
#4 0x94652f80 in _ZN10HALRunLoop9OwnThreadEPv
#5 0x946591e0 in _ZN9CAPThread5EntryEPS_
#6 0x90020c28 in _pthread_body
Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x946444fc in _ZN7CAGuard7WaitForEy
#3 0x94644130 in _ZN7CAGuard9WaitUntilEy
#4 0x94642b20 in _ZN10HPIOThread8WorkLoopEv
#5 0x9465919c in _ZN10HPIOThread11ThreadEntryEPS_
#6 0x946591e0 in _ZN9CAPThread5EntryEPS_
#7 0x90020c28 in _pthread_body
PPC Thread State:
srr0: 0x02c6cd5c srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x02c6cd54 ctr: 0x90000e20 mq: 0x00000000
r0: 0x02c6cd54 r1: 0xbfffd8b0 r2: 0x24004280 r3: 0x00000000
r4: 0xffffffff r5: 0x0000c350 r6: 0x00000000 r7: 0x000000ff
r8: 0x0185fe80 r9: 0xa0001048 r10: 0x000003dc r11: 0x02f4ba64
r12: 0x90000e20 r13: 0x02efdce8 r14: 0x02c16f7c r15: 0xbfffddb4
r16: 0x02f7b760 r17: 0xbffff5f8 r18: 0x000071b7 r19: 0xbffff334
r20: 0x014f5800 r21: 0x00000000 r22: 0x0216ef70 r23: 0x014f5800
r24: 0x015d0b18 r25: 0x0000c350 r26: 0x00000004 r27: 0x00000000
r28: 0x036c1000 r29: 0x00030d40 r30: 0x0000c350 r31: 0x00000000
**********
Date/Time: 2004-06-09 00:38:17 +0100
OS Version: 10.2.8 (Build 6R73)
Host: a213-22-17-185.netcabo.pt
Command: Spark XL
PID: 444
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000000d
Thread 0 Crashed:
#0 0x02c6cd5c in __fread
#1 0x02c6cce4 in fread
#2 0x02e01478 in _ZN12CRequestCode11doTimeLimitEv
#3 0x02c171c8 in _ZN10BAppModule4initEv
#4 0x02c558f0 in _ZN2NI3UIA9AppModule6createEv
#5 0x02c55d74 in _ZN2NI3UIA6DETAIL16AppModuleStartup4initEv
#6 0x02c18e34 in main_macho
#7 0x015a2468 in 0x15a2468
#8 0x015a3a54 in 0x15a3a54
#9 0x015a4038 in 0x15a4038
#10 0x01572cf0 in 0x1572cf0
#11 0x01572edc in 0x1572edc
#12 0x015839ec in 0x15839ec
#13 0x001b88a8 in 0x1b88a8
#14 0x001bde30 in 0x1bde30
#15 0x0039b684 in 0x39b684
#16 0x001bed98 in 0x1bed98
Thread 1:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x004914e4 in 0x4914e4
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body
Thread 2:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0d4c in MPWaitOnSemaphore
#3 0x004915e4 in 0x4915e4
#4 0x902b81e8 in _MP_CFMTaskProc
#5 0x9025e364 in PrivateMPEntryPoint
#6 0x90020c28 in _pthread_body
Thread 3:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x902a0bc4 in MPWaitForEvent
#3 0x00494aa0 in 0x494aa0
#4 0x00495734 in 0x495734
#5 0x00494b78 in 0x494b78
#6 0x902b81e8 in _MP_CFMTaskProc
#7 0x9025e364 in PrivateMPEntryPoint
#8 0x90020c28 in _pthread_body
Thread 4:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x901489c0 in __CFRunLoopRun
#3 0x90180f4c in CFRunLoopRunSpecific
#4 0x94652f80 in _ZN10HALRunLoop9OwnThreadEPv
#5 0x946591e0 in _ZN9CAPThread5EntryEPS_
#6 0x90020c28 in _pthread_body
Thread 5:
#0 0x90042588 in semaphore_timedwait_signal_trap
#1 0x9003e7b4 in _pthread_cond_wait
#2 0x946444fc in _ZN7CAGuard7WaitForEy
#3 0x94644130 in _ZN7CAGuard9WaitUntilEy
#4 0x94642b20 in _ZN10HPIOThread8WorkLoopEv
#5 0x9465919c in _ZN10HPIOThread11ThreadEntryEPS_
#6 0x946591e0 in _ZN9CAPThread5EntryEPS_
#7 0x90020c28 in _pthread_body
PPC Thread State:
srr0: 0x02c6cd5c srr1: 0x0200d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x02c6cd54 ctr: 0x90000e20 mq: 0x00000000
r0: 0x02c6cd54 r1: 0xbfffd8b0 r2: 0x24004280 r3: 0x00000000
r4: 0xffffffff r5: 0x0000c350 r6: 0x00000000 r7: 0x000000ff
r8: 0x0185fe80 r9: 0xa0001048 r10: 0x000003d0 r11: 0x02f4ba64
r12: 0x90000e20 r13: 0x02efdce8 r14: 0x02c16f7c r15: 0xbfffddb4
r16: 0x02f7b760 r17: 0xbffff5f8 r18: 0x000071b7 r19: 0xbffff334
r20: 0x014f5800 r21: 0x00000000 r22: 0x0216ef70 r23: 0x014f5800
r24: 0x015d0b18 r25: 0x0000c350 r26: 0x00000004 r27: 0x00000000
r28: 0x034c0000 r29: 0x00030d40 r30: 0x0000c350 r31: 0x00000000
Thank's for your help...
Originally posted by Murdock
OS Version: 10.2.8 (Build 6R73)
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x0000000d
Well, this means a memory access error (the app tried to access an invalid location in RAM). I'm afraid it's very application-specific sort of error. Seeing that you still use Jaguar after a clean install (you mean Mac OS X clean install, right?), the error is unlikely to be caused by corrupt preferences files. Do you use the latest version of Spark XL (as fas as I can tell, 2.8.2)? Did you install any 3rd party plug-ins? Did you repair permissions with Disk Utility?
For better support, I recommend you visit TC Works support site. I hope you'll find better answers there.
Thank's for your help... i will contact TC!
Can it be memory problems to? What tipic erros are from bad memory?
I install some plugin's... hum, i gone try a differente way... clean all the app's and try to install again without any 3rd party soft...
By the way... were can i find the answer for the log's error's, to understand myself the error?
Murdock
Originally posted by Murdock
Can it be memory problems too? What tipical errors are from bad memory?
If you have successfully run the same software (including the OS version) on the same hardware without upgrading RAM, it's highly unlikely. The only exception I know is that some RAM modules that worked fine with Jaguar (10.2.x) cause errors with Panther (10.3.x). The most typical error resulting from failing RAM is a so-called kernel panic. Mac OS X presents it as a multi-language note that you must shut down/restart your computer.
I install some plugins... hum, i gone try a different way... clean all the app's and try to install again without any 3rd party soft...
I have never really used Spark XL (only played with a demo for an hour), so I can't tell you the exact how-to, but there must be an easy straightforward way to remove its plug-ins. Most apps that use plug-ins look for them only in certain directories (for example, Photoshop loads its plug-ins from the Plug-Ins folder in the same directory as the application itself). To remove/disable a plug-in it's often enough to drag it out of the plug-in folder.
Since plug-ins are loaded in the application memory space, they can crash the app easily. Removing/disabling plug-ins is a general trouble-shooting technique.
By the way... were can i find the answer for the log's error's, to understand myself the error?
It's often impossible to decipher crash logs without having source code. You can take a look here. The article has some tips.
Thank's for the help... i will try to clean the plug's... and test...
Murdock