Mac Mall pricing problem
I just received my PB 1GHz w/ Superdrive from Mac Mall. When I ordered, I was just going to do it online, but decided to call a customer service rep first, to see if they had any in stock. The price I had seen online was $2905.50, and I mentioned that to the CSR. She said that was the price, and her system just hadn't been updated to reflect it. I trusted her, but when the PB arrived yesterday, I was charged 3,033.99.
Am I crazy? What do I do?
Jason
Am I crazy? What do I do?
Jason
Comments
I was just looking for advice on what to do if they say, "sorry!" I mean, am I out of luck because I trusted the sales person?
Could I have been wrong about the price?
Jason
Also, you've got to be firm about it. Talk to someone who can do something about it rather than dealing with people who say that I'm not able to do it. Keep going up the line until you get someone who says "I won't do it." And then play the "put yourself in my position" card. Then be nice. It works for me all the time.
<strong>Just a thought, but did your Ti come with "free" RAM? The fine print on some of these deals will say things like "after $99 rebate; does not include $29.99 installation fee" or some variation of that. So you pay the $129 up front, and have to submit forms to get $99 back.</strong><hr></blockquote>
It did come with free RAM, but the website never indicated that the price shown was an "after rebate" price.
Anyway, I spoke with my account rep yesterday and she acknowledged that the website had been showing an incorrect price on the day I ordered. They owed me $128.49, so she gave me a $100 credit to my Mastercard, and then $28.49 in store credit at Mac Mall. Not a bad deal overall.
So I basically paid $2933.99 for a SuperDrive Powerbook w/ an extra 512 MB of RAM. Even the Education Discount can't beat that price.
Plus, I've got some money waiting for me at Mac Mall, next time I need supplies.
Jason
I can only imagine how many people get shafted by them cuz they dont know any better
[ 12-19-2002: Message edited by: Ti Fighter ]
[ 12-19-2002: Message edited by: Ti Fighter ]</p>