Bluetooth keyboard lost connection

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qchemqchem
Posted:
in Genius Bar edited January 2014
Hi,



I've just recieved my new iMac, and on the third day of having it I've run in to a problem. I was working away when the bluetooth keyboard lost its connection, since then I haven't been able to re-establish the connection, I've rebooted and now can't even log in.



Any suggestions, other than buy a wired keyboard?



Thanks in advance

Comments

  • Reply 1 of 9
    danielctulldanielctull Posts: 586member
    Have to tried to delete it from the pairings list in the pref pane, and then attempt to pair the two from scratch?
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  • Reply 2 of 9
    qchemqchem Posts: 73member
    No, because I can't log in - I guess I can try and borrow a USB keyboard.



    Thanks
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  • Reply 3 of 9
    danielctulldanielctull Posts: 586member
    Quote:

    Originally posted by Qchem

    No, because I can't log in - I guess I can try and borrow a USB keyboard.



    Thanks



    Oh, I didn't realise...
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  • Reply 4 of 9
    qchemqchem Posts: 73member
    Sorry I hadn't made that clear - other things on my mind...



    I've just been chatting to an apple support agent and they've suggested the same thing - I'm off to find a USB keyboard!
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  • Reply 5 of 9
    thinkingdifferentthinkingdifferent Posts: 1,604member
    Did you try replacing the batteries?
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  • Reply 6 of 9
    maccrazymaccrazy Posts: 2,658member
    Quote:

    Originally posted by Qchem

    Hi,



    I've just recieved my new iMac, and on the third day of having it I've run in to a problem. I was working away when the bluetooth keyboard lost its connection, since then I haven't been able to re-establish the connection, I've rebooted and now can't even log in.



    Any suggestions, other than buy a wired keyboard?



    Thanks in advance



    this wont help now but in future don't log off - go to system preferences and click bluetooth. Or go keyboard and mouse and then click the bluetooth tab.
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  • Reply 7 of 9
    danielctulldanielctull Posts: 586member
    I just read on a PC forum someone turned their Mac mini on for the first time and apparently it said "You don't have any USB peripherals, I'll check for bluetooth ones" or something to that effect. Have you got a wired mouse? Maybe if you unplug it it will do the same thing for you?



    (PS I have a PowerBook so am working off others' knowledge )
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  • Reply 8 of 9
    qchemqchem Posts: 73member
    Thanks for all the replies.



    Changing the batteries was the first thing I tried, I'm pretty convinced that I need to de-pair/re-pair the keyboard and everything will be fine.



    I've been thinking about it and buying a cheap USB keyboard is probably a good plan, in case of dead batteries etc.



    Quote:

    Have you got a wired mouse? Maybe if you unplug it it will do the same thing for you?



    Nice idea, but it won't work. As the keyboard and mouse (also BT) have already been paired to the iMac it knows they should be out there somewhere.



    I realised pretty quickly after logging out that I'd messed up, oh well...



    Thanks again everyone!!
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  • Reply 9 of 9
    qchemqchem Posts: 73member
    I bought a cheap USB keyboard and its worked!



    I simply followed danielctull's instructions - deleted the pairing and recreated one!



    Thanks a lot everybody!!!!!
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