Internet connection via LAN - help!

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Posted:
in Genius Bar edited January 2014
Last week I had a successful internet connection at work via the Ethernet LAN. Using IP, Subnet, and Gateway/Router settings given to me by our network administrator.



This past weekend, I set up my Powerbook to use Dial-Up Networking with my Bluetooth equipped mobile phone (Treo 650).



When I returned to work today, I am no longer able to access the internet via the Ethernet connection. (I mention this only because that's the only netorking-related thing I did to my computer).



I have configured the built-in Ethernet TCP/IP manually with the IP/Subnet/Gateway information I received (which I reconfirmed today.) I have aslo turned off the Airport and Bluetooth to assure they aren't somehow interfering.



I've used the Network Diagnostics routine. After confirming I want to manually set the IP address, I am asked if I use a DSL or cable modem; when I click no, the troubleshooter stops and says it cannot fix the problem. (I have also tried the Ethernet TCP/IP "DCHP - manual address" setting as well, with the same results).



Assuming the settings I've been given by our network administrator are correct and the network isn't "down", does anyone have any suggestions? I'm trying to minimize the number of calls I make to our IS department, since they officially will not support Macs, so I want to make sure I've done everything correct on my end before pleading with them for assistance.



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