Help, i'm in japan and i need help

nx7oenx7oe
Posted:
in Genius Bar edited January 2014
yeah, this is a tech question. I have an imac g5 17" 1.8. The problem is that as one day after i bought and used the adapter to connect to my tv, the computer stopped working. it froze so i restarted it and i wouldn't even here chimes. after three weeks i tried turning it on again and it worked. I already had the midplane board before this incident. Whenever i try turing it on, all i hear is the fans working. I already tried everything up to opening the computer and checking if the little light labled 3 lights up, and it doesn't. Please help me, cuz it's kind of hard getting it repaird as i am a marine stationed in okinawa japan. thank you

Comments

  • Reply 1 of 3
    progmacprogmac Posts: 1,850member
    Quote:

    Originally posted by nx7oe

    yeah, this is a tech question. I have an imac g5 17" 1.8. The problem is that as one day after i bought and used the adapter to connect to my tv, the computer stopped working. it froze so i restarted it and i wouldn't even here chimes. after three weeks i tried turning it on again and it worked. I already had the midplane board before this incident. Whenever i try turing it on, all i hear is the fans working. I already tried everything up to opening the computer and checking if the little light labled 3 lights up, and it doesn't. Please help me, cuz it's kind of hard getting it repaird as i am a marine stationed in okinawa japan. thank you



    i don't think there is anything you can do, it sounds like it needs some serious apple-certified work. apple failure rates are the lowest in the industry, but that doesn't mean that they never fail. sorry. Japan for sure has an Apple store in Tokyo, but I'm sure that it is no easy task for you to get there and then go again once it's fixed.



    edit: i just looked at a map of Japan, and damn, you're a long way from Tokyo
  • Reply 2 of 3
    newnew Posts: 3,244member
    Send it back. They'll fix it.
  • Reply 3 of 3
    nx7oenx7oe Posts: 198member
    i tried getting repairs here in okinawa but the original warranty only covers the u.s. since i already had to replace the midplane board and apple let me keep my original midplane board, i think that someone can probably consolidate the two bad boards into one good board. Is this possible?
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