Apple dis-repair service?
Hi all,
Here is the situation:
While my father was visiting me in Memphis he took his 14" 800MHz G3 iBook into the Apple store in to have them add a 512MB memory module (I know that it is usually cheaper to get third party memory and install it yourself, but he is in his mid 70s and felt more secure having Apple do the work).
The day after he got the memory put in, his computer started crashing, and when I took a look at it I noticed a burning plastic smell coming from it. He took it back to the Apple store and they said that they had to send it in for repairs.
After a few weeks, the Apple store in memphis gets the iBook back and said that they did not know why it smelled like burning plastic before, but that it was not doing so now and everything tested out fine. Meanwhile, my father had gone back to NYC.
So they ship the computer up to my father in NYC, and it crashes on him multiple times. He soon discovers that there is a crack in the iBook's case (the shipping box was undamaged and well packed by Apple). So he takes in to the NYC Apple store and they tell him that must have somehow gotten cracked while at the repair-shop. So they send it back to the shop. Another week of so goes by and he gets iBook back again.
It works fine for a few weeks, then he fails again. He takes it back to the NYC Apple store And they tell him that they think it is his hard drive and send it to the repair shop, telling him he will get it back in a week or so, and that he will lose all of his files -- he is really upset about losing the digital photos he took of his grand children last week (I told him to make sure that they give him back the hard drive and maybe we could help chip in and have it looked at by a data recovery company).
Now the iBook's warranty ran out in may, but since they caused the damage they have not charged for any of the repairs so far (which I think is only fair).
Of course, when you total up all the time he has been without his iBook (which is his only computer by the way), it comes out to about a month so far, which is just ridiculous: he brought in a perfectly fine iBook and it was somehow damaged in the shop and has been failing ever since.
I'm really afraid that whatever happened to the iBook stressed all of the components and that they are just going to keep failing one at a time. I think he should call up Apple and ask for a replacement -- is there anyone in particular that he should try to contact? Is there anything else he can do?
Here is the situation:
While my father was visiting me in Memphis he took his 14" 800MHz G3 iBook into the Apple store in to have them add a 512MB memory module (I know that it is usually cheaper to get third party memory and install it yourself, but he is in his mid 70s and felt more secure having Apple do the work).
The day after he got the memory put in, his computer started crashing, and when I took a look at it I noticed a burning plastic smell coming from it. He took it back to the Apple store and they said that they had to send it in for repairs.
After a few weeks, the Apple store in memphis gets the iBook back and said that they did not know why it smelled like burning plastic before, but that it was not doing so now and everything tested out fine. Meanwhile, my father had gone back to NYC.
So they ship the computer up to my father in NYC, and it crashes on him multiple times. He soon discovers that there is a crack in the iBook's case (the shipping box was undamaged and well packed by Apple). So he takes in to the NYC Apple store and they tell him that must have somehow gotten cracked while at the repair-shop. So they send it back to the shop. Another week of so goes by and he gets iBook back again.
It works fine for a few weeks, then he fails again. He takes it back to the NYC Apple store And they tell him that they think it is his hard drive and send it to the repair shop, telling him he will get it back in a week or so, and that he will lose all of his files -- he is really upset about losing the digital photos he took of his grand children last week (I told him to make sure that they give him back the hard drive and maybe we could help chip in and have it looked at by a data recovery company).
Now the iBook's warranty ran out in may, but since they caused the damage they have not charged for any of the repairs so far (which I think is only fair).
Of course, when you total up all the time he has been without his iBook (which is his only computer by the way), it comes out to about a month so far, which is just ridiculous: he brought in a perfectly fine iBook and it was somehow damaged in the shop and has been failing ever since.
I'm really afraid that whatever happened to the iBook stressed all of the components and that they are just going to keep failing one at a time. I think he should call up Apple and ask for a replacement -- is there anyone in particular that he should try to contact? Is there anything else he can do?
Comments