Roxio sucks
I have been having problems burning VDC's with Toast Titanium. Error messages or claims of corrupt files, etc.
I downloaded iVCD and it worked without a hitch.
Roxio doesn't offer refunds and I asked them to at least let me unregister the product so i can sell it and they are giving me problems about that because they don't want it to be resold.
Roxio is a garbage company and I will never use their products again.
iVCD is the way to go and its half the price!
Here's a copy of the Web 'Help' I received from some bozo in India:
I just tried calling the 800 number he gave me and its disconnected! Unbelievable:
Ticket #
t78438\tLast Updatedt10/4/2005 10:26:09 AM\t
ProblemtTechnical Support...Toast 6 Titanium...Functionality...Encoding Question/Problem
hkapadia\t
Thank you for Contacting Roxio Technical Support
As per EULA, software is non-transferable. I would suggest contacting our Inside Sales this time at 800 280 7694.
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Regards,
Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
866-280-7694 Inside Sales
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST
http://selfserve.roxio.com
We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.roxio.com/en/support/surv...st_sat_2.jhtml
Thank you for your comments and we appreciate the feedback.
...Ticket Closed\t
10/04/2005 10:26 AM
WebTicket\t Custmer Service sent me right back here. I did not purchase Toast from this site so I can't get a refund. Fine. Then I want to sell it to someone else, so can you cancel my product registration so the new buyer can register the product with you after they buy it?\t
10/03/2005 7:10 PM
WebTicket\t iVCD actually worked perfectly in my DVD Player. There was absolutely nothing wrong with those MPG clips. I will contact customer service about the refund.\t
10/03/2005 7:06 PM
hkapadia\t
Thank you for Contacting Roxio Technical Support
Error = -18774 would mean there is a problem with the source file that you are using. Probably, dropped or damaged frame. Cheap program don't care about it and hence can use such a file. VCD resulting may or maynot play correctly.
If you are not satisfied with the program, please contact our Customer Service for information on refund process.
Regards,
Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
866-280-7694 Inside Sales
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST
http://selfserve.roxio.com
...Ticket Closed\t
10/03/2005 9:29 AM
WebTicket\t I sent a MPG sample to you a few days ago. Were you able to burn it or did you have the same problems I had? I think the only feasible thing to do is to let me unregister the product so i can sell it. It is worthless to me if I can't make a VCD with it.\t
09/30/2005 6:40 PM
wwalker
I downloaded iVCD and it worked without a hitch.
Roxio doesn't offer refunds and I asked them to at least let me unregister the product so i can sell it and they are giving me problems about that because they don't want it to be resold.
Roxio is a garbage company and I will never use their products again.
iVCD is the way to go and its half the price!
Here's a copy of the Web 'Help' I received from some bozo in India:
I just tried calling the 800 number he gave me and its disconnected! Unbelievable:
Ticket #
t78438\tLast Updatedt10/4/2005 10:26:09 AM\tProblem
tTechnical Support...Toast 6 Titanium...Functionality...Encoding Question/Problemhkapadia\t
Thank you for Contacting Roxio Technical Support
As per EULA, software is non-transferable. I would suggest contacting our Inside Sales this time at 800 280 7694.
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Regards,
Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
866-280-7694 Inside Sales
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST
http://selfserve.roxio.com
We are always looking for ways to improve so please click on the link below to complete our online support survey.
http://www.roxio.com/en/support/surv...st_sat_2.jhtml
Thank you for your comments and we appreciate the feedback.
...Ticket Closed\t
10/04/2005 10:26 AM
WebTicket\t Custmer Service sent me right back here. I did not purchase Toast from this site so I can't get a refund. Fine. Then I want to sell it to someone else, so can you cancel my product registration so the new buyer can register the product with you after they buy it?\t
10/03/2005 7:10 PM
WebTicket\t iVCD actually worked perfectly in my DVD Player. There was absolutely nothing wrong with those MPG clips. I will contact customer service about the refund.\t
10/03/2005 7:06 PM
hkapadia\t
Thank you for Contacting Roxio Technical Support
Error = -18774 would mean there is a problem with the source file that you are using. Probably, dropped or damaged frame. Cheap program don't care about it and hence can use such a file. VCD resulting may or maynot play correctly.
If you are not satisfied with the program, please contact our Customer Service for information on refund process.
Regards,
Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
866-280-7694 Inside Sales
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST
http://selfserve.roxio.com
...Ticket Closed\t
10/03/2005 9:29 AM
WebTicket\t I sent a MPG sample to you a few days ago. Were you able to burn it or did you have the same problems I had? I think the only feasible thing to do is to let me unregister the product so i can sell it. It is worthless to me if I can't make a VCD with it.\t
09/30/2005 6:40 PM
wwalker