Internet Broken! Mac mini & Cox cable
My mother has a Mac mini and Cox cable Internet. She cannot connect to a damned thing all of the sudden.
This happens all the time, the Mac just decides the Internet is stupid and stops working right in the middle of something. So she does the dance of unplugging the modem, turning off the Mac. Waiting 5 minutes, plug the modem back in. Wait 5 more minutes, turn the Mac back on.
She says that usually does it. But it's been down since last week.
The release/renew IP button in the System Preferences is doing her no good.
The ISP says all the signals are coming in fine from their end and the modem is working.
Ideas?
This happens all the time, the Mac just decides the Internet is stupid and stops working right in the middle of something. So she does the dance of unplugging the modem, turning off the Mac. Waiting 5 minutes, plug the modem back in. Wait 5 more minutes, turn the Mac back on.
She says that usually does it. But it's been down since last week.
The release/renew IP button in the System Preferences is doing her no good.
The ISP says all the signals are coming in fine from their end and the modem is working.
Ideas?
Comments
Originally posted by groverat
My mother has a Mac mini and Cox cable Internet. She cannot connect to a damned thing all of the sudden.
This happens all the time, the Mac just decides the Internet is stupid and stops working right in the middle of something. So she does the dance of unplugging the modem, turning off the Mac. Waiting 5 minutes, plug the modem back in. Wait 5 more minutes, turn the Mac back on.
She says that usually does it. But it's been down since last week.
The release/renew IP button in the System Preferences is doing her no good.
The ISP says all the signals are coming in fine from their end and the modem is working.
Ideas?
No router, right? I assume not.
She can enter the IP address 192.168.100.1 into the browser on most modems and get the status page. This will reveal whether the modem has lost sync or not.
When you say the Release/Renew is doing no good, what kind of IP does it get on the renew (again not helpful if she has a router)? If it starts with 169.254, that means it couldn't get an IP from the modem and just made up an IP. If it is a Cox IP, then she may be getting a shitload of packet loss - the best test for that is to go to Broadbandreports.com and do the Line Packet Loss Testing at http://www.broadbandreports.com/linequality . If the test shows large packet loss, then she can tell Cox to come out to the street and check the cable drop.
Originally posted by lundy
She can enter the IP address 192.168.100.1 into the browser on most modems and get the status page. This will reveal whether the modem has lost sync or not.
I told her to go to this. It went straight to a status page and showed some errors. She clicked "reset modem". Bingo, problem solved.
THANKS!
Originally posted by groverat
I told her to go to this. It went straight to a status page and showed some errors. She clicked "reset modem". Bingo, problem solved.
THANKS!
Glad to help. Still, if the modem is requiring frequent resets, there could be a problem with the line from her house to the street, or farther up the street.
It's easy to run the Line Quality Test at BBR and it's free. If it shows packet loss, then Cox pretty much has to come out and test the cable (of course if you get a poorly-trained tech like I did once who never heard of packet loss, then things get more difficult)