FedEx disappoints!
How frickin long does it take a driver to deliver a package in a small town in Virginia. Apparently seven hours and counting!!
According to their tracking, the iMac was in their local vehicle at 8:30 am this morning...it's now 3:00 pm and they've passed their delivery time.
This screws up my brother who's driving 8 hours up here to visit family. Instead, he'll now leave a day later in order to wait for the delivery.
I realize there's greater volume during the holidays, but that's why you staff up and prepare. So much for their slogan, "Relax it's FedEx"
Sorry, you've just lost a long time customer.
According to their tracking, the iMac was in their local vehicle at 8:30 am this morning...it's now 3:00 pm and they've passed their delivery time.
This screws up my brother who's driving 8 hours up here to visit family. Instead, he'll now leave a day later in order to wait for the delivery.
I realize there's greater volume during the holidays, but that's why you staff up and prepare. So much for their slogan, "Relax it's FedEx"
Sorry, you've just lost a long time customer.
Comments
It's kind of like complaining about a public transit bus not being on schedule. Unless they scheduled a time that they would pickup each person, or deliver each package, there's no way they could guarentee that time. In fact such a system would actually slow down the delivery because they'd have to add buffer time between each package. So, instead they just say, Hey on average, the delivery truck goes through your neighborhood about this or that time.
Through the miracle of FedEx package tracking, on the 21st I watched it leave Shenzhen, China, arrive in Anchorage and get to Connecticut; on the 22nd drop down to Montgomery, AL by way of Louisville, KY; and then arrive at my parents door in Huntsville, AL, on the morning of the 23rd.
I kept thinking, "the electronically interconnected global economy is incredibly convenient and scary".