I miss my MBP already ....
I had to send in my MacBook Pro today for repair. I have a PowerMac at home, but I am at work right now, on my dell 
laptop. I hope it gets back soon .
Does anyone else see anything wrong with dropping $3000 on a laptop, then a month later having to get it repairing, leaving you laptopless for a week. Hopefully it is back soon, come on apple, get it back to me!
laptop. I hope it gets back soon .Does anyone else see anything wrong with dropping $3000 on a laptop, then a month later having to get it repairing, leaving you laptopless for a week. Hopefully it is back soon, come on apple, get it back to me!
Comments
Just joking, I just "Switched" myself - OS X is definately more productive!
By the way, shortly after I ordered my MBP, I got a catalogue from Acer. They had a laptop with virtually identical specs for sale -- same Core Duo processor, same graphics card, also a built in "iSight" camera above the screen, and so on. Guess what? It was slightly more expensive than my MBP.
So to expect Apple hardware to somehow to magically immune from any failures at all is expecting too much.
That being said, I have never had a Mac fail during the warranty period, and the only Mac at all that failed on me was a blueberry iMac G3. Even got a trusty old 12 year old Mac still running MIDI software.
My advice to any computer user, Mac or PC, is: always back up. And if you cannot afford to be without your computer for (worst case scenario) 1-4 weeks while it's in the repair shop, have a backup computer that you can use.
I am getting a logic board replacement for my MBP I think.
Since the proc is soldered on, I will be getting a new processor too and cross my fingers that it will be whine free and overheat issue free.
Try using Remote Desktop to connect to a triple monitor system... that is even more painful. I finally ditched the three monitor setup and went to one 19" LCD.. and I am much happier.... espcially when 'Remote Desktopping' in from home.
Originally posted by jpennington
I had to send in my MacBook Pro today for repair. I have a PowerMac at home, but I am at work right now, on my dell
Does anyone else see anything wrong with dropping $3000 on a laptop, then a month later having to get it repairing, leaving you laptopless for a week. Hopefully it is back soon, come on apple, get it back to me!
sorry to say this but you shouldn't have sent it in.
you should have demanded a fucking new one, bottom line
you spend that much and have to repair it after a month?
f*that man ! you shouldve complained of heat issues and lcd flickering.
I called FIVE times demanding a new one, I couldn't get one. I don't care about a new one of not, I just don't want to be without my macbook. (Grumbling as I type on this Dell). I even had a guy "Wayne, the product specialist" hang up on me. I called back the next day and there was no longer a case in the computer for me, even though Wayne was the third person I spoke too. It was getting close to closing time, I guess he didn't want to deal with me so he hung up and deleted the file
I shipped it Wednesday, they must has gotten it Thursday, but the status says they got it Friday. Not it says on hold -- part ordered. Damnit!
I have had problems with 4 of 5 of my last Macs during the warranty period. Apple even had a hard time with two of the repairs and needed two attempts on one machine and several on the other, except that both were returned with new problems. One was eventually replaced after several months of hassles on the phone; it would have been cheaper to have just bought the machine (or for them to have given it to me the first time I requested it).
Technology does not have to fail, even if it doesn't cost a lot more than 3000. I have tons of home electronics and help my friends install their stuff. Nothing has ever failed in the past eight years. Nothing, except my Macs. The Dells at my last job, all 50 units: not a single hardware problem for five years. Apple has billions of bucks in the bank; they could use a few of them to actually test their goods before they try to marke them. The MBP is on revision 4 already?
That said, I had one Mac last for 13 years (a Mac Plus) with no probs other than a missing key that was the result of a rather long drop for which I qwill gladly accept all responsibility. They were indeed made better back then, and quality has slipped a lot. Apple's Call Center (at least in Japan) does not fit the bill for an award-winning program. In my book, an award-winning program would be one that was never needed.
Why can't Apple make high-quality products that "just work" as they are advertised? Why can't they actually givew a good warranty without seeing a service plan as a profit-making product unto itself?
Demand a machine that works and don't settle for anything less.
Originally posted by jpennington
Thinking Different .... what are you talking about? Dispute the charge for when I bought computer? Why would I do that?
Dispute was the wrong word. Invoke your buyer's protection plan is what I meant.
If you buy a new car and doesn't work right, they don't say "let us fix us for a couple weeks, just find a ride until then".
Here in Japan, when the car shop takes your car to do any repair that will take any amountof time over a couple of hours, they provide you with a car to use (this became standard practice due to the several days it often took to perform an inspection of the car). They strive not to inconvenience the customer.
Apple could provide a similar service. Many people and even small companies only have one computer (or several that are put to very good use) and to go without it means down time for their company, lost productivity, etc. Apple, on the other hand, is working on a machine that is covered by some kind of insurance (warranty, extended service contract, etc), which means they lose nothing in the process.
Back to the car company for a story: I drove on a mountain road and something hit the bottom of my truck, starting a small rattle. Due at a party at 8:00pm, I didn't have the time to look at it myself. A call the to car shop at 5:30 pm had a repairman and a spare car at my door at 7:00 pm. My truck was returned the next day, fixed, washed, vacuumed and even waxed, accompanied by apologies for the inconvenience when it had be me who had caused the problem. A stone had somehow lodged itself up in the suspension, thus causing the noise. Nothing serious, no damage, no charge. We are truly sorry for the inconvenience.
Back to Apple: my G5 tower had a noise and was under its extended service warranty. Truly it sounded like the computer groaned really hard once, then whimpered for a day; the noises vanhished, but I knew something was amuck. Apple said to try this, try that and two hours later said there was nothing wrong with the computer and hung up. Two weeks later the computer died a hard death. Called Apple again and they agreed to pick it up the following Monday. They kept the machine for over a week and returned it to me with only a letter saying what had been replaced. A month later, the same noises occured. I called Apple and they again agreed to pick up the computer on the following Monday, but because they were very busy, it would take them some time to look at it. Everything proceeds at their concenvience. A month later, I did get a replacement machine, but it was all a hassle that shouldn't have happened.
Why can I get such great service from a car company and not the same from Apple? The car company doesn't advertise that it just works, Apple does.
i'm sure this will change but not until it gets worse. customer support will decline, people will grow upset, and eventually they will improve , and come back to the stage we remember.
you gotta also know that not everyone you deal with at apple are going to be great people. it truly depends on who you have there. my best advice is make friends with someone at the store, best to do it with a tech.
i got this one guy at my place, two actually, funny guys. everytime i go in there i chat with them, joke around about how people come in with iphoto problems and they open the app right there in the store to find naked pics still on it, haha.
anyways, yeah apple should revamp their customer support but it wouldn't hurt to know someone on the inside.