Dead Macbook again!
Hey guys,
My girlfriend bought a black Macbook about 6 weeks ago. 3 weeks ago she started having the random shut-off problems, crash issues, etc that many have had. So 2 weeks ago she took the system to the Genius Bar and they shipped it to Apple. She got the laptop back just 3 days ago after they replaced the logic board, processor, and heat sink. Just now she's getting this screen video/logic board problem AGAIN!
Here's a picture of it:
Any suggestions on what to do now? She's been on hold with AppleCare for about 15 minutes now... This cannot and should not be happening all the time with these laptops. I have a MBP with 0 problems! Does Apple have a lemon replacement policy? Because I think replacing the system may be in order (she bought this at the local Apple Retail Store).
My girlfriend bought a black Macbook about 6 weeks ago. 3 weeks ago she started having the random shut-off problems, crash issues, etc that many have had. So 2 weeks ago she took the system to the Genius Bar and they shipped it to Apple. She got the laptop back just 3 days ago after they replaced the logic board, processor, and heat sink. Just now she's getting this screen video/logic board problem AGAIN!
Here's a picture of it:
Any suggestions on what to do now? She's been on hold with AppleCare for about 15 minutes now... This cannot and should not be happening all the time with these laptops. I have a MBP with 0 problems! Does Apple have a lemon replacement policy? Because I think replacing the system may be in order (she bought this at the local Apple Retail Store).
Comments
Hey guys,
My girlfriend bought a black Macbook about 6 weeks ago. 3 weeks ago she started having the random shut-off problems, crash issues, etc that many have had. So 2 weeks ago she took the system to the Genius Bar and they shipped it to Apple. She got the laptop back just 3 days ago after they replaced the logic board, processor, and heat sink. Just now she's getting this screen video/logic board problem AGAIN!
Here's a picture of it:
Any suggestions on what to do now? She's been on hold with AppleCare for about 15 minutes now... This cannot and should not be happening all the time with these laptops. I have a MBP with 0 problems! Does Apple have a lemon replacement policy? Because I think replacing the system may be in order (she bought this at the local Apple Retail Store).
That Macbook should be replaced! Take it back to the store and immediately ask to speak to the manager. Note his name. Report your problems and kindly ask for a new system. Sending it in again for additional "repairs" is more patience than I would have at this point. This is supposed to be a new computer!
If they decline to replace it, leave it with them for repair then go home and dispute the charge with your credit card company. The procedure for doing so is printed on the back of your CC statement. A well written detailed letter should get the job done: the CC company will reverse the charges and you'll have the funds to go buy a Macbook elsewhere...
My black Macbook is in the shop right now and if it gives even a hint of a problem when I get it back I'll dispute the charges with my CC company.
btw, this is not pie in the sky talk... over the years, I've disputed charges several times and won every time.
That Macbook should be replaced! Take it back to the store and immediately ask to speak to the manager. Note his name. Report your problems and kindly ask for a new system. Sending it in again for additional "repairs" is more patience than I would have at this point. This is supposed to be a new computer!
If they decline to replace it, leave it with them for repair then go home and dispute the charge with your credit card company. The procedure for doing so is printed on the back of your CC statement. A well written detailed letter should get the job done: the CC company will reverse the charges and you'll have the funds to go buy a Macbook elsewhere...
My black Macbook is in the shop right now and if it gives even a hint of a problem when I get it back I'll dispute the charges with my CC company.
btw, this is not pie in the sky talk... over the years, I've disputed charges several times and won every time.
I just had my MacBook replaced with a new one after 3.5 weeks in the repair center. The only problem is that I installed a 100gig HD and two 1gig sticks of RAM. THey are now trying to have those shipped back to me but until then I am sitting here with a pretty much useless MacBook. Parallels does not work with just 512MB RAM LOL. If this one stat dying I am really going to be upset.
Sounds like the problem is caused by the 10.4.7 upgrade, because the problem didn't appear in 10.4.6.
We called AppleCare just now and they want us to once again ship it back to them for repair. THIS CANNOT BE HAPPENING ALL THE TIME! We can't have a week turnaround time for repair. The previous guy we spoke to at AppleCare said if we have any more problems we'll be called a "looper". This AppleCare person said most likely it'll go into repair again. We bought this at the local Apple Retail Store. How do I get it exchanged? We do not want this repaired anymore! We cannot afford this type of downtime every week!
PLEASE SUGGEST ME WHAT TO DO! Thanks in advance!
David
Thanks David. We have scheduled an appointment at the "Genius" Bar for 7pm tonight at the store we purchased from. This should be an interesting evening...
If they don't exchange it, send a comprehensive but concise and calm email to
[email protected]
It does work.
I feel your pain... my Macbook has been in for repair since 8/1. With no end in sight.
That is rediculous! And there is no excuse for that. Even (crappy) Dell offers next-business-day onsite service on their laptops if you have the CompleteCare warranty. Worst-case scenerio on a Dell? You're down for a day... not two weeks! Unbelievable...
As for the screen going black and the comp still being on, check your settings under "Energy Saver" in the System Preferences pane, by default there is a setting that will turn off the display when not in use for X minutes.
But the other stuff is definitely not normal...
If they don't exchange it, send a comprehensive but concise and calm email to
[email protected]
It does work.
Does he respond?
Does he respond?
Executive Relations reads every one of those emails and responds very quickly.
well... A refund / replacement was denied. The only thing they could / would do was ship it back for repairs. Any ideas now?
[email protected]
I know that isn't fair to people who buy at the retail stores, but that's what I've always heard. Any thoughts, anyone?
Hope everything works out for the best for you. I'm ordering a BlackBook in a matter of weeks, and will be praying that it dosen't have problems. \
As I've said previously, when you built a million units of anything several hundred--if not thousands--are going to be lemons. It's just bad luck to get one of those units.