Warranty voided by replacing MacBook HD?!

greggwsmithgreggwsmith
Posted:
in Current Mac Hardware edited January 2014
I sent my MacBook in for the now famous random shut down issue. It was there for over 3 weeks when executive relations finally called and told me to go to my local Apple store and pick up a new one. I did this on Saturday. Well i called the guy back and said wait a minute. I had 2 1gig sticks of RAM and a 100 Gig HD that I put in. I told him I bought them from NewEgg but when I swung by the Apple store they put the HD on for me. He told me he would have to look into it but from what he knew putting in a third party HD voids the warranty! WTF?! He said he would have to call the Apple store to verify. The thing is they did it right at the Genius counter and never charged me. I was told that changing out the HD in the MacBook was ok.

Comments

  • Reply 1 of 7
    a_greera_greer Posts: 4,594member
    Macbook pro: MAYBE: Macbook, no chance in heck: now it may void the warenty on the drive its self (I.E. the aftermarket HDD dies, tough nuts) but not the whole thing. It is obvious that Apple went to great effort in design to make the HDD user serviceable...there is no way this should void the warenty on non-ram or HDD related issues.
  • Reply 2 of 7
    greggwsmithgreggwsmith Posts: 523member
    I agree but it sounds like they are grasping at straws. This is crazy. It took 3 weeks to get them to replace my machine and now it is taking forever to get my ram and hd back. My Macbook is so slow I can't use it for parallels so it's useless for work. This has gotten stupid now.
  • Reply 3 of 7
    officerdigbyofficerdigby Posts: 343member
    It looks like an attempt to cover there arses here.

    Because, like where is your HD and RAM.

    It is time to go Ballistic!



    You say that your Mac is slow. This can be Parallels issue
  • Reply 4 of 7
    greggwsmithgreggwsmith Posts: 523member
    I only have the factory 80gig hd and 512mg of RAM and it's a pig. I feel like I am using my old G3 iMac with 256mg of RAM. I am only using Entourage and Safari right now and even that is horribly slow.
  • Reply 5 of 7
    backtomacbacktomac Posts: 4,579member
    I am so not getting a Macbook. Anyone having a good experience with these?
  • Reply 6 of 7
    a_greera_greer Posts: 4,594member
    Quote:
    Originally Posted by backtomac


    I am so not getting a Macbook. Anyone having a good experience with these?



    You are listening to the ~0.05% who have problems: the 99+% that are perfectly happy never post blogs, or to forums or write letters to Macworld, and so on about how the unit they paid good money for worked exactly as expected.



    Also: Apple tends to have a more savvy user base: most folks that have problems with Apple air their issues in forums or blogs, most Dell or HP customners just wait for the warrenty repair and dont say a word...even when there are issues with the service/warrenty its self.
  • Reply 7 of 7
    backtomacbacktomac Posts: 4,579member
    Quote:
    Originally Posted by a_greer


    You are listening to the ~0.05% who have problems: the 99+% that are perfectly happy never post blogs, or to forums or write letters to Macworld, and so on about how the unit they paid good money for worked exactly as expected.



    Also: Apple tends to have a more savvy user base: most folks that have problems with Apple air their issues in forums or blogs, most Dell or HP customners just wait for the warrenty repair and dont say a word...even when there are issues with the service/warrenty its self.



    Well normally I wouldn't jump to such conclussions but, there have been a lot of well documented problems with Macbooks and MBPs (which now seem to be corrected). How many complain about their Intel iMac? Even Ars looked at this issue. Link Below.



    http://arstechnica.com/news.ars/post/20060809-7457.html
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