Problem installing Remote Desktop 3

Posted:
in Mac Software edited January 2014
I installed Apple Remote Desktop 3 a couple weeks ago. After installing it did a upgrade to Remote Desktop 3.1 automatically. After doing this I was unable to run Remote Desktop 3. I can't remember for sure but I think it said it was either missing the Remote Desktop Admin or either Remote Desktop Client.

I figured the best thing to do would be to uninstall by moving the icon to the trash and then reinstalling. I did this but now when I try to install Remote Desktop 3 once again it states that it can't install because this version is newer than the version on my hard drive. I have downloaded both the Remote Desktop Admin 3.1 and Remote Desktop Client 'upgrades' from Apple's web site. I tried installing both of these but yet it won't install saying it can't find the original product. I have used Google but can't find much on unstalling.I found a few things with instructions of going through Terminal to delete files but nothing helped. I've only been with OS X since nov. so am relatively new to this and this program is important to me but yet I don't want to have to completely reformat and install OS X. Thanks for any help.

Comments

  • Reply 1 of 2
    chuckerchucker Posts: 5,089member
    Quote:

    I did this but now when I try to install Remote Desktop 3 once again it states that it can't install because this version is newer than the version on my hard drive.



    In /Library/Receipts, trash anything related to Remote Desktop.
  • Reply 2 of 2
    jlljll Posts: 2,713member
    You can't install ARD 3.0 if 3.1 Client is installed.



    But take your ARD installer DVD.



    Right click on RemoteDesktop.mpkg and select 'Show Package Contents'



    Navigate to Contents -> Installers and install RemoteDesktopAdmin.pkg and perhaps RemoteDesktopRMDB.pkg



    Update to 3.1
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