iPod is corrupted and makes iTunes freeze

in Genius Bar edited January 2014
OK, some of you might recall the previous topic I made about my iPod.

Here it is if you missed it. http://forums.appleinsider.com/showthread.php?t=72386

Well, it showed up in iTunes and I tried to restore it to factory settings because it is corrupt, but I got an error message (forgot what it said) and it wouldn't reset. Now it just makes iTunes freeze when I connect it.

So I hooked it up to my iHome and the screen came to life, but just solid white. So the screen is not faulty, I suppose. Now, how do I restore the iPod to factory settings if it makes iTunes freeze every time??
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