Need help solving sister's problem

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skywiseskywise
Posted:
in Genius Bar edited January 2014
my sister has a 30gb 3G (row of buttons on top) ipod.. I don't know when, but every time now she plugs her ipod into the dock- itunes starts no probl.. (if not already open). her ipod shows up on the screen no problem... (on her desktop).. problem is, itunes freezes (though not to the 'not responding' red notifier in the 'force quit' menu, and the computer essentially locks up as well..



I've reset the ipod, but to no avail- can't get it to the point of being able to start the ipod restore software, as my sister's itunes 7 locks up, etc...





any ideas/help?



Thanks



Scott

Comments

  • Reply 1 of 2
    endymionendymion Posts: 375member
    You could try holding down the shift key while mounting so that iTunes doesn't start any automatic syncing. That may help you get further to do the ipod restore.
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  • Reply 2 of 2
    rob05aurob05au Posts: 348member
    Check in itunes if the isync to ipod is checked in the file menu this will cause this issue.
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