Email attachments not getting through?

in Mac Software edited January 2014
Almost never do I have problems with this, but there's a few times that always stand-out. They just cannot receive it no matter how many times I send it. They have no idea why it doesn't work or what to try on their end, either. So what would be the reasons for this? Does it have something to do with me sending stuff from my Mac to someone receiving stuff on a PC? Are there email settings on a Windows PC/email client or their firewall that could be blocking me? These are administrated computers, too- not personal, but maintained by an IT group. Is it possible IT has set things by default to block attachments?


  • Reply 1 of 5
    rodukroduk Posts: 706member
    Could it be that the IT group have used a firewall to impose a limit on the size of email attachments? I've experienced similar problems at work, where I've sent an attachment and the person has only received the email. Splitting the attachment into smaller multiple zip files (PC to PC) has got me around the problem.

    Are you sure your attachments don't contain a virus that's causing them to be removed? For example, a Word document can contain a macro virus that only affects PCs, even if sent from a Mac.

    Just some thoughts.

    [ 01-21-2003: Message edited by: RodUK ]</p>
  • Reply 2 of 5
    randycat99randycat99 Posts: 1,919member
    I wondered about a size limitation. So instead of sending the pdf and the doc, I just sent the doc (which was miniscule in size). It still didn't work. Virus is another interesting area, but I'm pretty sure about my files. I try to keep a clean system. I do routinely have my VPC partitions scanned (from within Windows, of course).

    Is it possible that IT has their firewall setup to reject doc and pdf extensioned attachments, outright? Would it make a difference if I sent them both inside a zip archive?
  • Reply 3 of 5
    rodukroduk Posts: 706member
    I guess it's possible to configure a firewall to remove attachments with certain extensions. Perhaps it's a case of zipping them up to see if it makes any difference.

    I guess there's nothing obvious that all the removed attachments have in common?

    I once sent an email with attachment from my Mac at home to my PC at work and never seemingly received it, because I had used some harmless abbreviations that the receiving email client thought pornographic, causing it to be filtered into a spam/porno folder. After a lot of hunting around I eventually found it.

    [ 01-21-2003: Message edited by: RodUK ]</p>
  • Reply 4 of 5
    noseynosey Posts: 307member
    I no longer send attachments with email. I place it on a webspace (included when I go the connection) and email a URL. For one thing, some people have trouble with attachments, and another reason is that some people don't have very big mailboxes, and they fill up rather quickly.

    In a few days, I remove the file.

    I find it rude to have someone fill my mailbox with something, and if I am sending something (as in the past) the bounceback of undeliverable mail was troublesome (especially on a dial-up)

    Set up some webspace. FTP your file there and email the URL. It's the polite thing to do.
  • Reply 5 of 5
    elricelric Posts: 230member
    I had problems sending my mom pictures, she had her email security stuff set on the highest setting and it refused to let her receive any attachments. My brother uses MSN and its email filters remove links found in email. Every time I post a imovie and send out an icard hee calls me to ask me for the link because msn ate it.
Sign In or Register to comment.