My refurbished shuffle doesn't work

in iPod + iTunes + AppleTV edited January 2014
And it's really pissing me off.

This is a second-gen shuffle. For one thing, I can't get iTunes to organize the music on my shuffle in anything but alphabetical by title. I want to put them in a numerical order so that i have a playlist if i don't want to play it on shuffle. Well, it won't let me.

Now, iTunes says it's full of music, says "Sync OK. Ok to disconnect." But when I disconnect and try to play it gives the green/orange/green/orange lite and won't play. I have been pushing the eject button in the source list on iTunes so I know that's not an issue.

Any ideas?

edit: ok, so i got it working by restoring it, but this is the second time i've had to restore it in the week i've had it because of this same deal. should i look into sending it back? can i send it back?
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