Wireless Problems

Posted:
in Genius Bar edited January 2014
Hello,



My cousin just got a new mac and I jumped at the chance at introducing her to all things Mac. Problems quickly arose when I tried to connect both her and my MacBook Pros to the wireless network. I've never had trouble connecting to other networks before so I'm starting to think that the problem lies with the wireless router. They get there service through SBC DSL, and the router has SBC written all over it. My dad brought his PC over and was able to connect no problem. I've tried to change the Wireless Security options but that didn't seem to help. If anyone knows how I might fix this it would really help. Thanks for your time.

Comments

  • Reply 1 of 3
    Specifically what is the problem?
  • Reply 2 of 3
    gwoodpeckergwoodpecker Posts: 367member
    Quote:
    Originally Posted by utmusicnut View Post


    Hello,



    My cousin just got a new mac and I jumped at the chance at introducing her to all things Mac. Problems quickly arose when I tried to connect both her and my MacBook Pros to the wireless network. I've never had trouble connecting to other networks before so I'm starting to think that the problem lies with the wireless router. They get there service through SBC DSL, and the router has SBC written all over it. My dad brought his PC over and was able to connect no problem. I've tried to change the Wireless Security options but that didn't seem to help. If anyone knows how I might fix this it would really help. Thanks for your time.



    Basically, you need to know the SSID (maybe it's hidden, i.e. not broadcast via the WLAN - which would actually be good, as it makes breaking into the WLAN a bit harder), the encryption mechanism (WPA2 or WEP) and the respective encryption key/password. Then make sure the router works as a DHCP server (giving out DHCP leases to all computers connected wirelessly), and your MBPs should both be set on AirPort in the network preferences and set to DHCP client.



    Also make sure the router has the official "WiFi" logo on it. Routers which are not certified by the WiFi group *might* not work because they don't meet all the industry standards. This should not happen any more, though.
  • Reply 3 of 3
    project2501project2501 Posts: 433member
    Quote:
    Originally Posted by gwoodpecker View Post


    Also make sure the router has the official "WiFi" logo on it. Routers which are not certified by the WiFi group *might* not work because they don't meet all the industry standards. This should not happen any more, though.



    Unfortunately there still are devices that don't work correctly, my parents used to have WLAN router that didn't work as supposed, and my iBook refused to connect. Needles to say it got kicked out quite fast. It did broadcast it's name correctly, but refused all connection attempts
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