Can't insall AE CS3 after trashing trial version

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jasonfjjasonfj
Posted:
in Genius Bar edited January 2014
I didn't read the uninstall instructions, and trashed the trial version of After Effects CS3 as soon as my retail copy arrived. Despite deleting everything I can find to do with AE8, every time I try to install I get this:





JavaScript Alert

Critical errors were found in setup

- Incompatible payloads already installed

Please see the Setup log file for details.

Comments

  • Reply 1 of 5
    whyatt thrashwhyatt thrash Posts: 421member
    Download the trial again, reinstall and uninstall, then try installing the retail version.
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  • Reply 2 of 5
    jasonfjjasonfj Posts: 571member
    Quote:
    Originally Posted by Whyatt Thrash View Post


    Download the trial again, reinstall and uninstall, then try installing the retail version.



    I tried that but it's the same problem.
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  • Reply 3 of 5
    Marvinmarvin Posts: 15,585moderator
    Quote:
    Originally Posted by jasonfj View Post


    I didn't read the uninstall instructions, and trashed the trial version of After Effects CS3 as soon as my retail copy arrived. Despite deleting everything I can find to do with AE8, every time I try to install I get this:



    JavaScript Alert

    Critical errors were found in setup

    - Incompatible payloads already installed

    Please see the Setup log file for details.



    Did you delete the AE stuff in /Library/Application support/Adobe? That's where all your CS3 stuff goes though so be careful what you delete. You might want to move the folder out of there, install CS3 and then move stuff back.



    Adobe installers are a real pain.



    What does your setup log say btw?
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  • Reply 4 of 5
    jasonfjjasonfj Posts: 571member
    I removed everything I can find, and I can't see a setup log anywhere.
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