No ethernet connection with cable modem

in Genius Bar edited January 2014
Hello everyone,

Maybe someone can help me with this. I recently signed up for Comcast high speed internet. The tech came out and installed it to the old PC at the house (I wasn't home). I figured it would be easy to switch it over to my Mac (MacBook w/ Tiger) but after following the instructions on Comcast's FAQs, I still have no internet on the Mac, and the VFN icon has appeared in the top toolbar. It's a Motorola Surfboard modem.

Thanks in advance.


  • Reply 1 of 2
    Open "System Prefs" and tell us what is shown in the Ethernet -> TCP/IP panel. Is there anything under DNS?
  • Reply 2 of 2
    regreg Posts: 832member
    Many times you have to reset the cable modem. That way it will see the new unit connected to it. Usually the best thing to do is put a router, switch as the first unit after the the cable modem. Then you can connect and disconnect units without having to reset the modem.
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