EyeTV 250 Plus & ZephIR not playing nice???

in Mac Software edited January 2014
I recently purchased the ZephIR for use with my EyeTV 250 Plus so that the EyeTV remote (both hardware & software remotes) could change the channels of my Scientific Atlanta ?Explorer 3250HD? Digital Cable Box, but I am having a hard time getting the ZephIR to ?play nice? with the EyeTV hardware/software remotes??

The ZephIR does change the channels and perform the various other function of controlling the cable box properly, but only if I click on the on-screen controls via the ZephIR software...I cannot get it to, as said in the EyeTV and ZephIR documentation, actively ?Listen? for IR commands issued from the either the EyeTV hardware or software remotes?

Any ideas as to what the problem might be, and/or how I can go about resolving the issue so that my EyeTV will be able to control the cable box?

Any suggestions would be greatly appreciated...Thanks!
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