New Family Member's Imac Can't Send E-Mail...
Hi everyone: I recently had my cousin buy a brand-new iMac 24 inch system. Everything's been working just fine and real no user issues which is great because he's very new to computers. But a very strange problem (actually two) have cropped up recently.
I told him to hold off on upgrading to Leopard 10.5 .2, but recently he upgraded this past week. A few days later he found that his system could no longer send e-mails. So I had him call Comcast to see what the problem might be and everything looked fine on their end. So went over to look at the system today and found that indeed any e-mails going out got stuck.
So I tried setting up a new user account and re-created his e-mail account in this new user's account. Everything worked fine all e-mails sent out perfectly. Went back to his original user account, and deleted the e-mail account and re-created it. Same problem, any e-mail trying to be sent gets stuck and Mail finally comes back asking for an alternate mail server. I'm a bit stymied by this one not sure what's going on.
Problem number two: address book seems to have disappeared. The icon shows up in the dock in them original user's account. But when you click it, gets this three-dimensional question mark over the top of the icon. And the brand-new account I created, the icon shows up as a generic application icon. When clicked it bounces a few times and then stops. Address book never opens up! So not sure where I can download address book from other than copying off my system in taking over and reinstalling it.
So, any ideas on what might be causing the problem? Would running permissions check or would disk verification check correct a strange problem like this?
-Scott
I told him to hold off on upgrading to Leopard 10.5 .2, but recently he upgraded this past week. A few days later he found that his system could no longer send e-mails. So I had him call Comcast to see what the problem might be and everything looked fine on their end. So went over to look at the system today and found that indeed any e-mails going out got stuck.
So I tried setting up a new user account and re-created his e-mail account in this new user's account. Everything worked fine all e-mails sent out perfectly. Went back to his original user account, and deleted the e-mail account and re-created it. Same problem, any e-mail trying to be sent gets stuck and Mail finally comes back asking for an alternate mail server. I'm a bit stymied by this one not sure what's going on.
Problem number two: address book seems to have disappeared. The icon shows up in the dock in them original user's account. But when you click it, gets this three-dimensional question mark over the top of the icon. And the brand-new account I created, the icon shows up as a generic application icon. When clicked it bounces a few times and then stops. Address book never opens up! So not sure where I can download address book from other than copying off my system in taking over and reinstalling it.
So, any ideas on what might be causing the problem? Would running permissions check or would disk verification check correct a strange problem like this?
-Scott
Comments
I told him to hold off on upgrading to Leopard 10.5 .2, but recently he upgraded this past week. A few days later he found that his system could no longer send e-mails. So I had him call Comcast to see what the problem might be and everything looked fine on their end. So went over to look at the system today and found that indeed any e-mails going out got stuck.
Try this: Go to Mail preferences/Account Information/
(Outgoing Mail Server)-Server Settings/
smtp.comcast.net-Server port 587;
Uncheck SSL; Authentication:Password; fill in User Name and Password even if it says it's not necessary unless ISP requires it. Click OK
Does that help?