Is this Apple store policy?
This may be hard to believe, but...I needed the AC plug part of the power adapter and went to my local Apple store to see if they had it in stock. The young and eager associate told me that they did, but that I would have to make an appointment to see an associate at the Genius Bar in order to get the part (it being a service item). Unfortunately, the geniuses were booked for the day, so I was encouraged to go on "standby" and hang about the store for thirty minutes to an hour to see if a slot opened so that they could hand me the part. I asked her slowly, to be sure that I understood correctly, if she was saying that a customer walking in the store with a broken part in hand, would have to make an appointment to receive and pay for a replacement part that the store had in stock. She smiled broadly and assured me that I did not misunderstand - all the while acting as though this was way that the retail world worked. I was stunned, and I assured her that the retail world has never worked like that in my nearly five decades of consuming. I left with the part shortly thereafter, but I was dazed and amazed that such a procedure could even be entertained - much less implemented - by a retail outlet.