I get a white screen quicktime when converting for Apple TV in iTunes

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idunnoidunno
Posted:
in iPod + iTunes + AppleTV edited January 2014
My problem is exactly as the title says.



Has anyone else had trouble when converting a mov for Apple TV within iTunes?



I right click on the mp4 and select "Convert for Apple TV" it then takes half an hour or so to convert the file. Once finished I have a file that is the same length as the original and has all the correct audio, but for the two hours playtime it has nothing but a white screen. I have tried this with three different mp4's now.



Help?

Comments

  • Reply 1 of 5
    idunnoidunno Posts: 645member
    Quote:
    Originally Posted by iDunno View Post


    My problem is exactly as the title says.



    Has anyone else had trouble when converting a mov for Apple TV within iTunes?



    I right click on the mp4 and select "Convert for Apple TV" it then takes half an hour or so to convert the file. Once finished I have a file that is the same length as the original and has all the correct audio, but for the two hours playtime it has nothing but a white screen. I have tried this with three different mp4's now.



    Help?



    Thanks for all the views and no replies.



    If anyone alse has this issue just try converting the mp4 with Visual Hub.
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  • Reply 2 of 5
    uttad10uttad10 Posts: 1member
    Hi, have you had any luck determining what the problem is? I cann ot help but I am having the same issue using Quictime Pro (not Visual hub). When converting an mp4 to an Apple TV format i get the audio fine and only a white screen for the video. Before converting the mp4 I can watch the movie fine in both Quicktine AND iTunes. Just checking to see what you came up with, if anything. thanks.



    Quote:
    Originally Posted by iDunno View Post


    Thanks for all the views and no replies.



    If anyone alse has this issue just try converting the mp4 with Visual Hub.



     0Likes 0Dislikes 0Informatives
  • Reply 3 of 5
    idunnoidunno Posts: 645member
    Quote:
    Originally Posted by uttad10 View Post


    Hi, have you had any luck determining what the problem is? I cann ot help but I am having the same issue using Quictime Pro (not Visual hub). When converting an mp4 to an Apple TV format i get the audio fine and only a white screen for the video. Before converting the mp4 I can watch the movie fine in both Quicktine AND iTunes. Just checking to see what you came up with, if anything. thanks.



    No, unfortunately I have had no luck with doing this, and so far no help from either here or the apple.com/support pages.
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  • Reply 4 of 5
    bbwibbwi Posts: 812member
    I just use Handbrake and MetaX. But the latest version of Handbrake is slower than molasses
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  • Reply 5 of 5
    rezwitsrezwits Posts: 926member
    You could have some codec problems, like maybe you have added some, but honestly and quickly, it sounds like you are having a quicktime,os x, certain type of machine, related issue...



    Basically if someone tried to do what you are doing they couldn't repeat the error.



    I have had a few systems in the past right after a fresh install and a full software update have broken quicktime setups...



    If you have another machine try the same file on that and do the same thing...



    Just a quick thought



    Laters...



    oh ps, it might be something to do with the source file tho.
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