aTV movie download problem

in Genius Bar edited January 2014
Any help would be appreciated. The last two times I tried to download a movie via my aTV, I have waited several minutes for download, then began playback. First time I got a white screen all the way thru the 20 min of the movie that had downloaded. The second time the screen was grey, but same result. I unplugged and reset the aTV in between these episodes. I'm afraid to try again. Any suggestions? All the other functions are working fine, including music, photos, already downloaded movies, etc.



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