Help re: Battery Issue
Hey everyone,
I had been traveling for 2 weeks and did not use my MacBook this while.
On my return I found my battery had completely discharged and now it simply shows "0%" charge along with the message "Battery is not charging".
I did some research over the internet and found that there were battery update releases 1.2 and 1.4 that addressed this particular issue of batteries losing charge over a period of unuse. Apple even arranged an extended battery replacement program.
However, when i visited the apple service provider I was told that my battery want covered under the same program.
I then stumbled onto a discussion thread on apple discussion forum, link below:
http://discussions.apple.com/thread....readID=1954449
I discovered that there are a few others experiencing similar problems and that this wasnt a one off case. batteries having the same device name, pack lot code and firmware version died in exactly same abnormal way.
I called up Customer Relations, but since my battery wasnt covered under the program they cudnt make a replacement. After i insisted that my battery displayed similar symptoms as the the other defective batteries and experienced the issues noted in battery update program 1.2 & 1.4 I was advised to got to a service provider and ask them to escalate my case to a senior engineer who would then carry out an elaborate diagnosis. should an inherent defect be discovered i will get a replacement battery.
however there are only 3rd party "authorized" service centres here who do not entertain such requests. What am i to do? how can i get apple to review my case ?
it just feels unsatisfactory to lose a battery in such a manner... i wudnt feel much pain if i would have lost a consumed battery. this one had only 206 recharge cycles.
heres the complete battery info.
Battery Information:
Model Information:
Serial Number
tDP-ASMB016-36a9-****
ManufacturertDP
Device nametASMB016
Pack Lot Codet0002
PCB Lot Codet0000
Firmware Versiont102a
Hardware Revisiont0500
Cell Revisiont0102
Charge Information:
Charge remaining (mAh)t0
Fully chargedtNo
ChargingtNo
Full charge capacity (mAh)t0
Health Information:
Cycle countt206
ConditiontCheck battery
Battery InstalledtYes
Amperage (mA)t18
Voltage (mV)t4404
Any suggestions would be highly appreciated. I believe there are many here who actually work for Apple. Guys Plz help me out here. I love apple and this is just all to upsetting... i cant afford a purchase right now and i cant compromise with mobility. what am i to do?
thnx
I had been traveling for 2 weeks and did not use my MacBook this while.
On my return I found my battery had completely discharged and now it simply shows "0%" charge along with the message "Battery is not charging".
I did some research over the internet and found that there were battery update releases 1.2 and 1.4 that addressed this particular issue of batteries losing charge over a period of unuse. Apple even arranged an extended battery replacement program.
However, when i visited the apple service provider I was told that my battery want covered under the same program.
I then stumbled onto a discussion thread on apple discussion forum, link below:
http://discussions.apple.com/thread....readID=1954449
I discovered that there are a few others experiencing similar problems and that this wasnt a one off case. batteries having the same device name, pack lot code and firmware version died in exactly same abnormal way.
I called up Customer Relations, but since my battery wasnt covered under the program they cudnt make a replacement. After i insisted that my battery displayed similar symptoms as the the other defective batteries and experienced the issues noted in battery update program 1.2 & 1.4 I was advised to got to a service provider and ask them to escalate my case to a senior engineer who would then carry out an elaborate diagnosis. should an inherent defect be discovered i will get a replacement battery.
however there are only 3rd party "authorized" service centres here who do not entertain such requests. What am i to do? how can i get apple to review my case ?
it just feels unsatisfactory to lose a battery in such a manner... i wudnt feel much pain if i would have lost a consumed battery. this one had only 206 recharge cycles.
heres the complete battery info.
Battery Information:
Model Information:
Serial Number
tDP-ASMB016-36a9-****Manufacturer
tDPDevice name
tASMB016Pack Lot Code
t0002PCB Lot Code
t0000Firmware Version
t102aHardware Revision
t0500Cell Revision
t0102Charge Information:
Charge remaining (mAh)
t0Fully charged
tNoCharging
tNoFull charge capacity (mAh)
t0Health Information:
Cycle count
t206Condition
tCheck batteryBattery Installed
tYesAmperage (mA)
t18Voltage (mV)
t4404Any suggestions would be highly appreciated. I believe there are many here who actually work for Apple. Guys Plz help me out here. I love apple and this is just all to upsetting... i cant afford a purchase right now and i cant compromise with mobility. what am i to do?
thnx
Comments
Completely dead seems like a particularly good candidate; if you can get to an Apple store a genius will confirm that it's not taking a charge at all with just 206 cycles and will be likely to just give you a new battery.
I see in your post that you only have access to "service providers", so maybe you're not in the vicinity of an Apple Store? Do you know where the closest one is? It might be worth your while-- I've had Apple Store employees replace things, now questions asked, even when Apple services reps weren't very helpful.
Because of this geographical handicap I called Customer Relations, but they refused to help on account that my battery technical stats cant be diagnosed over the phone!
All this is so upsetting...
Please help. really appreciate any suggestions. thnx
Thanks.