That's been the complaint I've heard the most; people having to wait hours and never having their problems actually fixed.
I had just the opposite experience the only time I used the Genius Bar: made an appointment and was right on time, and they told me how to fix my out-of-warrenty Apple-Care-less ipod! rock on!
Sometimes they do weird things like give you stuff without documentation. One time my power cord was messed up so I brought it in the store. The genius was kinda busy so he just grabbed me one from the back and gave it to me, no questions asked. He just said, "Here take it." Seemed kind of odd, but I didn't complain. Got a new power cord for nothing!
The biggest problem is the uneducated staff. I can't count the number of times I have asked a sales person about the hardware or a detail about the system and they have no idea about how to even find an answer. Apple needs to give there sales people more training on the products they sell.
Sometimes they do weird things like give you stuff without documentation. One time my power cord was messed up so I brought it in the store. The genius was kinda busy so he just grabbed me one from the back and gave it to me, no questions asked. He just said, "Here take it." Seemed kind of odd, but I didn't complain. Got a new power cord for nothing!
Mmm... damn, I always need that documentation for a power cord. I'm lost without that documentation FOR A FRIGGIN POWER CORD!!!!
Sometimes they do weird things like give you stuff without documentation. One time my power cord was messed up so I brought it in the store. The genius was kinda busy so he just grabbed me one from the back and gave it to me, no questions asked. He just said, "Here take it." Seemed kind of odd, but I didn't complain. Got a new power cord for nothing!
Simple economics: that cord costs less than $0.25 - it would cost a lot more in his time to help you if it was just a power cord. and he can just remember it and deduct it from inventory when they are not so busy.
By the way; what do the geniuses make anyhow? I would assume ~$20/hr as a competent Windows tech could command $15 and Apple is a rare specialty,
Simple economics: that cord costs less than $0.25 - it would cost a lot more in his time to help you if it was just a power cord. and he can just remember it and deduct it from inventory when they are not so busy.
By the way; what do the geniuses make anyhow? I would assume ~$20/hr as a competent Windows tech could command $15 and Apple is a rare specialty,
Actually, it costs $80... though that's not to say it doesn't cost THEM 25¢.
Anyways, I understand why he did what he did. The bar is a madhouse. It's just not a norm so to speak...
See this is the beauty of the 24-hour operation of the 5th Avenue store. It's by no means empty at 3AM, but hell, I've gotten two geniuses to do hours of work on my PowerBook for free - and they're not frazzled, so they're really friendly.
But I do find that the sales reps are often not that knowledgeable and often fanboyish. I hears a lot more windows bashing from the sales and creative staff than from the geniuses.
Guys, schedule an appointment ahead of time at a Genius bar so you don't have to wait (via the interweb).
This isn't rocket science.
Gee, I never thought of that.
That doesn't change the fact they're busy. I've scheduled one before and it didn't matter. You still have to wait for the person in front of you to be finished. And if it's a real problem, you're going to be waiting (as did I) for quite some time.
Comments
Black MacBook, to nitpick, is not purely cosmetic. There are distinct hardware improvements over White MacBooks.
Yes, I understand this... but equally equipped white and black Mac Books are $50 apart in price.
So you like punching girls huh?
Naw, I punch them in their taint. Like Dane Cook.
Yes, I understand this... but equally equipped white and black Mac Books are $50 apart in price.
Ahhh.... Good catch.
Genius Bar Genius Bar Genius Bar.
That's been the complaint I've heard the most; people having to wait hours and never having their problems actually fixed.
I had just the opposite experience the only time I used the Genius Bar: made an appointment and was right on time, and they told me how to fix my out-of-warrenty Apple-Care-less ipod! rock on!
Sometimes they do weird things like give you stuff without documentation. One time my power cord was messed up so I brought it in the store. The genius was kinda busy so he just grabbed me one from the back and gave it to me, no questions asked. He just said, "Here take it." Seemed kind of odd, but I didn't complain. Got a new power cord for nothing!
Mmm... damn, I always need that documentation for a power cord. I'm lost without that documentation FOR A FRIGGIN POWER CORD!!!!
Mmm... damn, I always need that documentation for a power cord. I'm lost without that documentation FOR A FRIGGIN POWER CORD!!!!
Documentation as in a written history of that transaction occurring. They've done the same for me.
Mmm... damn, I always need that documentation for a power cord. I'm lost without that documentation FOR A FRIGGIN POWER CORD!!!!
I meant like a receipt or something to that nature, fool!
EDIT: I didn't read greg's post before this, but yeah, what he said!
Sometimes they do weird things like give you stuff without documentation. One time my power cord was messed up so I brought it in the store. The genius was kinda busy so he just grabbed me one from the back and gave it to me, no questions asked. He just said, "Here take it." Seemed kind of odd, but I didn't complain. Got a new power cord for nothing!
Simple economics: that cord costs less than $0.25 - it would cost a lot more in his time to help you if it was just a power cord. and he can just remember it and deduct it from inventory when they are not so busy.
By the way; what do the geniuses make anyhow? I would assume ~$20/hr as a competent Windows tech could command $15 and Apple is a rare specialty,
Anyways, I understand why he did what he did. The bar is a madhouse. It's just not a norm so to speak...
Simple economics: that cord costs less than $0.25 - it would cost a lot more in his time to help you if it was just a power cord. and he can just remember it and deduct it from inventory when they are not so busy.
By the way; what do the geniuses make anyhow? I would assume ~$20/hr as a competent Windows tech could command $15 and Apple is a rare specialty,
Actually, it costs $80... though that's not to say it doesn't cost THEM 25¢.
When is the Genius Bar not busy?
Anyways, I understand why he did what he did. The bar is a madhouse. It's just not a norm so to speak...
See this is the beauty of the 24-hour operation of the 5th Avenue store. It's by no means empty at 3AM, but hell, I've gotten two geniuses to do hours of work on my PowerBook for free - and they're not frazzled, so they're really friendly.
But I do find that the sales reps are often not that knowledgeable and often fanboyish. I hears a lot more windows bashing from the sales and creative staff than from the geniuses.
This isn't rocket science.
Guys, schedule an appointment ahead of time at a Genius bar so you don't have to wait (via the interweb).
This isn't rocket science.
Gee, I never thought of that.
That doesn't change the fact they're busy. I've scheduled one before and it didn't matter. You still have to wait for the person in front of you to be finished. And if it's a real problem, you're going to be waiting (as did I) for quite some time.