Tired of being treated like an idiot!!!
This post is my first ever about Apple. It was removed by Apple before being allowed onto their forum.
I bought my first Apple product in 1984 and have been a loyal customer since. I have bought at least 100,000 dollars worth of Apple products as I own and run edit and recording studios. In the rare cases we've had hardware failures, Apple insists we bring our systems to a store where we're treated like crap and it is always assumed that we know nothing. I'm willing to bet that I know at least as much as their "Genius's" and often have to hold back laughter when they attempt to explain how we need to do our job better, it is INSULTING!! We just had an optical drive failure in one of our Mac Pros and Apple is demanding that we take the computer out of the rack, cart it to an Apple store in a mall and have them diagnose it. For Pete's sake, we KNOW what's wrong. WHY MUST we be treated like this?? Our Dell towers rarely have failures but when they do, Dell doesn't ever ask questions and gets us up and running asap. No wonder they are the largest computer company in the world.
Apple is really testing the limits of my loyality!!
I bought my first Apple product in 1984 and have been a loyal customer since. I have bought at least 100,000 dollars worth of Apple products as I own and run edit and recording studios. In the rare cases we've had hardware failures, Apple insists we bring our systems to a store where we're treated like crap and it is always assumed that we know nothing. I'm willing to bet that I know at least as much as their "Genius's" and often have to hold back laughter when they attempt to explain how we need to do our job better, it is INSULTING!! We just had an optical drive failure in one of our Mac Pros and Apple is demanding that we take the computer out of the rack, cart it to an Apple store in a mall and have them diagnose it. For Pete's sake, we KNOW what's wrong. WHY MUST we be treated like this?? Our Dell towers rarely have failures but when they do, Dell doesn't ever ask questions and gets us up and running asap. No wonder they are the largest computer company in the world.
Apple is really testing the limits of my loyality!!
Comments
This post is my first ever about Apple. It was removed by Apple before being allowed onto their forum.
I bought my first Apple product in 1984 and have been a loyal customer since. I have bought at least 100,000 dollars worth of Apple products as I own and run edit and recording studios. In the rare cases we've had hardware failures, Apple insists we bring our systems to a store where we're treated like crap and it is always assumed that we know nothing. I'm willing to bet that I know at least as much as their "Genius's" and often have to hold back laughter when they attempt to explain how we need to do our job better, it is INSULTING!! We just had an optical drive failure in one of our Mac Pros and Apple is demanding that we take the computer out of the rack, cart it to an Apple store in a mall and have them diagnose it. For Pete's sake, we KNOW what's wrong. WHY MUST we be treated like this?? Our Dell towers rarely have failures but when they do, Dell doesn't ever ask questions and gets us up and running asap. No wonder they are the largest computer company in the world.
Apple is really testing the limits of my loyality!!
If you're that level of user, I can't imagine you going into a retail store. Are you a Pro Care member? I've had my run-ins with Apple service and their store policies, but you have to understand that they are used to dealing with routine consumer issues...and regular consumers in general. What about phone tech support, mail support, etc?
If you're that level of user, I can't imagine you going into a retail store. Are you a Pro Care member? I've had my run-ins with Apple service and their store policies, but you have to understand that they are used to dealing with routine consumer issues...and regular consumers in general. What about phone tech support, mail support, etc?
I started with phone support and that was itself frustrating. I hate to sound like a complainer but truthfully, I design and build HD edit facilities and Pro Tools rooms for a living. We once ponied up and paid the ridiculous over-priced fee for Pro support and never really used it and when we did were almost equally as frustrated. So we, like many other smaller companies, have many better ways to spend 2500 dollars. After all this frustration this morning with Apple, a local Apple retailer agreed to order the replacement optical drive for us without us having to dis-assemble our rack and shut down the Pro Tools bay. I really am an Apple believer as obvious with the amount of money I've spent over the years, but jeez, they always treat me like I'm a fifth grader and its getting old.
I will own 2 iPhones asap I might add.
Don Wilson
BTW: I fixed the problem with like a $4 toenail clipper set.
One thing you may be able to do is work with that retailer a bit more closely - see if you can't swing an on-site repair contract, or heck, even a spare parts kit for you to keep around the studio.
We do work with one or two retailers and they usually bend over backwards. Both told me earlier today that Apple has really tightened up on everything with them, including margins on their stock. They both sent me to the Apple support route first, but after venting here (thank-you), the first one I called back was willing to be creative. We too have had Dell issues and we too had a guy at the front door in 24 hours, very cool. I realize you could only do that with the massive cash flow they must have and they do carry and maintain several lines of Enterprise servers and the like, so they have to be on it or drop out of the game. Truthfully, Apple opened the door for guys like me on the creative side of my life and I don't forget that. I can see you Insiders here know your stuff, glad to find you. Any Final Cut issues, maybe I can help.
Best,
Don Wilson
I'm sorry to hear that. Maybe the Geniuses you dealt with are the dumb ones. Do you have a question? Oh by the way Apple is worth more than Dell.
In Brand
Sebastian
Oh yeah, the Apple store screwed up the light filter cone during the logic board replacement as well. I will never ever use the genius system again, what a joke that was.
VS the everyday schmuch on the street bring your box in service level
I would like to add, switching from PC to macs was a godsend.. I wish I knew how stable these guys are for audio work, PCs always have some kind of glitch that will happen at the moment you really need them to get the job done. It is a night and day difference I might add.