dont trust apple sales reps
dont trust the apple sales reps. when i was enquiring about a refurbished mac book pro on the site, i was very interested, until i found out it had a matte screen. i was about to end the call, when the sales rep asked me to hold for one sec, and then came back saying he would get a glossy screen on it for me, thus securing the sale. i was also unsure about buying a refurbished product, but he assured me all signs of wear are removed and all parts with wear are replaced. got my macbook pro today and there is no glossy screen , and there are loads of scratches on it. im currently in discussions with apple about how to deal with this, but its rediculious what they will do for a sale. the screen wasnt glossy, i would happily have went on my way, but he had to make a sale and lied. there is an identical spec macbook pro, with a glossy screen on the refurb site at present but they will not swap it for my current machine.thats rediclious, considering the amount of money i spent on this thing. i will reserve any more judgement until i see how they handle the suituation.
Comments
Good luck!
Now start over. Do they, right now, have exactly what you want...meaning a glossy screen with your specs? If not, keep looking. If so, order that one.
Replace the word "apple" in this thread's title with the word "any".
That's a generalization that is, in general, not true!
I would talk to Apple customer care supervisor that you will be desputing with your CC company and that you're not here to start a war, but to purchase a laptop.
If the supervisor is an idiot and doesn't listen, consult the credit card agreement and look up credit card despute law in your local.
In USA, for example, the CC can't charge you, in the case of a despute, unless they prove that it was your mistake. You don't have to prove anything. And generally speaking from my experience, once the CC company starts the process, the merchant always backs off in this case because they just don't want to deal with.
Granted there is a chance that there is some imperfections, but 99% of the time there is not. We go through an EXTREMELY vigorous testing process garanteeing perfect and like-new operation. The drives are tested for 4 hours straight and LCD screens are always replaced. While I have not seen any matte screens at our facility, I have to say that Glossy are standard and the way to go. The contrast is a thousand times better and everything is so much sharper.
You should not be afraid to buy refurbished. They are in excellent quality and should live up to your expectations. While we may not ever know who gets whose machine from our plant, I will say this..... ALL (100%) of MY machines are 100% replaced parts. TOuchpad, LCD, Logic Board, RAM and Hard Drive. I stand by my work and I know that the person who gets my machines are happy because I give them exactly what I would expect from a machine.
Sorry if thats off topic, I just wanted to share.
returning the MBP. the customer support guys are getting the courriers to contact me about returning the laptop, and im getting 150 off my next purchase at apple. best i was offered. guess il have to take it. better than what some companies offer i suppose.
I think that is reasonable. Full refund + 150 off your next purchase. It is tragic how much you had to be firm for this to take place. Please verify which country you are talking about, and is it Apple official or an Apple dealership? Apple operates very differently in different countries. Thanks.
i dont doubt you! but it seems, from my expirience, that not all refurbs are treated with such care. anyway, from my expirience with refurbs, im done with them. new for me from now on. thats not insulting you as im sure you do a great job, just not everyone everyone does though.
Wow. I do refurbs for MacBooks at the Apple Facility in Elk Grove.
Granted there is a chance that there is some imperfections, but 99% of the time there is not. We go through an EXTREMELY vigorous testing process garanteeing perfect and like-new operation. The drives are tested for 4 hours straight and LCD screens are always replaced. While I have not seen any matte screens at our facility, I have to say that Glossy are standard and the way to go. The contrast is a thousand times better and everything is so much sharper.
You should not be afraid to buy refurbished. They are in excellent quality and should live up to your expectations. While we may not ever know who gets whose machine from our plant, I will say this..... ALL (100%) of MY machines are 100% replaced parts. TOuchpad, LCD, Logic Board, RAM and Hard Drive. I stand by my work and I know that the person who gets my machines are happy because I give them exactly what I would expect from a machine.
Sorry if thats off topic, I just wanted to share.
Yes, I think refurbs in general are OK. Again, schmintan please let us know what country this happened in. And yes officially it does say that refurbs will have some "minor cosmetic defects".
Buying new, you are guaranteed high level of cosmetic quality, but do check what the policy on dead pixels for LCD screens are. Again, unlikely, but it has happened to me before - 1 to 3 dead pixels...
i dont doubt you! but it seems, from my expirience, that not all refurbs are treated with such care. anyway, from my expirience with refurbs, im done with them. new for me from now on. thats not insulting you as im sure you do a great job, just not everyone everyone does though.
Shhhhh I only buy new as well.
Yes, I think refurbs in general are OK. Again, schmintan please let us know what country this happened in. And yes officially it does say that refurbs will have some "minor cosmetic defects".
Buying new, you are guaranteed high level of cosmetic quality, but do check what the policy on dead pixels for LCD screens are. Again, unlikely, but it has happened to me before - 1 to 3 dead pixels...
Got to be kidding me. My brand new macbook was so warped it was a joke. Took 2 months for apple to agree to a replacement after two touch pad / button replacements and the warping!!!! Apple love their "it's just cosmetic" saying when it comes to warranty issues. We shouldn't have even been talking warranty issues with a brand new machine!!!
Got to be kidding me. My brand new macbook was so warped it was a joke. Took 2 months for apple to agree to a replacement after two touch pad / button replacements and the warping!!!! Apple love their "it's just cosmetic" saying when it comes to warranty issues. We shouldn't have even been talking warranty issues with a brand new machine!!!
That's sad to hear. Sounds like where I work we'd do a "Dead On Arrival" (within 7 days) and give the customer a brand new unit straight away.
In-store I've opened about 10 MacBookPros and 20 MacBooks in the past few months, and been around a lot more as other salespeople opened them. The brand new ones we are getting seem to be quite okay. Occasionally dead iPod Touch here and there.
Again, depends on a lot of different countries. All I can say is be firm, not an ass, but as firm as possible.
I don't work in any call centre/ phone sales so I don't know what that is like. I definitely prefer face-to-face. Buying or selling, Macs or otherwise.