Did Steve say "Free e-mail for life"?

Posted:
in Mac Software edited January 2014
I was wondering if anyone still has a copy the keynote where iTools was introduced. It was Macworld San Francisco 2000. (I think) I can seem to recall Steve Jobs saying "free e-mail for life" or "your own mac.com email. Free for life."



I was just curious if he said it or not.

Comments

  • Reply 1 of 18
    [quote]Originally posted by AppleMaster:

    <strong>I was wondering if anyone still has a copy the keynote where iTools was introduced. It was Macworld San Francisco 2000. (I think) I can seem to recall Steve Jobs saying "free e-mail for life" or "your own mac.com email. Free for life."



    I was just curious if he said it or not.</strong><hr></blockquote>



    I got MWSF 00...watching now
  • Reply 2 of 18
    qaziiqazii Posts: 305member
    [quote]Originally posted by AppleMaster:

    <strong>I was wondering if anyone still has a copy the keynote where iTools was introduced. It was Macworld San Francisco 2000. (I think) I can seem to recall Steve Jobs saying "free e-mail for life" or "your own mac.com email. Free for life."



    I was just curious if he said it or not.</strong><hr></blockquote>



    <a href="http://macintouch.com/newsrecent.shtml"; target="_blank">http://macintouch.com/newsrecent.shtml</a>;



    [quote]

    [MacInTouch Reader 3] Not exactly a smoking gun, but you can watch the old Macworld SF (2000) keynote where Steve introduced iTools. Apple pulled the page from their site at some point, but thanks to Google's handy caching feature, you'll find it here: [Macworld SF 2000 keynote] Go to the [1:03] mark and see the "free" slide when he is talking about iTools. ["And they are free - they are all free," says Jobs here. Then he goes on to ask, "How are you going to monetize this?" and introduces the Earthlink partnership. -MacInTouch.]

    <hr></blockquote>
  • Reply 3 of 18
    aquaticaquatic Posts: 5,602member
    On O'Grady's PowerPage:

    Apple changes text in Jan `00 press release about free Mac.com email? It looks like Apple deleted the reference to the free lifetime Mac.com email address at: <a href="http://www.apple.com/pr/library/2000/jan/05wrapper.html"; target="_blank">http://www.apple.com/pr/library/2000/jan/05wrapper.html</a>;



    It wasn't changed according to readers though :confused:



    I dunno what to make of this. I think the promotional value of @mac.com speaks for itself...
  • Reply 4 of 18
    From what I watched:



    He only says "Free to Mac users"
  • Reply 5 of 18
    Wow...a lot of replies.



    I checked the Apple press release at archive.org and it doesn't appear to have changed.



    I swear I heard free for life somewhere, but maybe i'm imagining things... <img src="confused.gif" border="0">
  • Reply 6 of 18
    nebrienebrie Posts: 483member
    [quote]Originally posted by Aquatik:

    <strong>On O'Grady's PowerPage:

    Apple changes text in Jan `00 press release about free Mac.com email? It looks like Apple deleted the reference to the free lifetime Mac.com email address at: <a href="http://www.apple.com/pr/library/2000/jan/05wrapper.html"; target="_blank">http://www.apple.com/pr/library/2000/jan/05wrapper.html</a>;



    It wasn't changed according to readers though :confused:



    I dunno what to make of this. I think the promotional value of @mac.com speaks for itself...</strong><hr></blockquote>



    Don't worry about it, OGrady makes these giant completely unresearched blunders all the time.



    True, mac.com has promotional value, but it definately won't outpace the loss on iTools Apple was taking every quarter. Ask anyone who's been in the (professional, not run out of a basement, or staffed by lone geek) webhosting business. At a time when all 2.5 million mac users are turning to iTools as other web services collapse, Apple has been doing nothing short of hemmoraging millions of dollars a quarter from iTools.
  • Reply 7 of 18
    kickahakickaha Posts: 8,760member
    I find it amazing how everyone seems to be *sure* they heard 'free for life'. Memory is a wonderfully plastic thing. To be honest, I don't recall them ever saying that... I recall many people *assuming* it, and running with that assumption, but I don't recall any official statement to that effect.



    Besides, even if Jobs *had* said that in a keynote (read as: 2 hour advertisement)... I rather think that the EULA agreement you had to agree to to use iTools would have superceded that, don't you? And that specifically states that they reserve the right to start charging for the service in the future.



    Always read the fine print.



    Any marketing is suspicious, but contracts are binding.



    (If he had said that, the call should have been raised when the EULA was made public, to point out the discrepancy between the public statements, and the delivered product. Now, I'm quite sure it's far too late.)



    [ 07-24-2002: Message edited by: Kickaha ]</p>
  • Reply 8 of 18
    donnydonny Posts: 231member
    I swear to remember hearing it, also. I cannot find a specific reference yet either, unfortunately. Although, I think very few people deny the service was shown as free for mac users for life. The few people who say otherwise quote the terms and conditions. In my opinion, it is irrelevant to customer relations. Such terms and conditions are always included with services as a fallout for legal concerns. I do not feel one can claim such materials can justify misleading customers. At the same time, I agree Apple has every right to charge for their .Mac. I'm just saying Apple should offer more than one option, and they should have handled the transition better, really. Steve used to be the master of smooth transitions and promoating new ways and ideas. What happened? He for get to take his meds... hehe....



    I did find this blurb from Apple site:



    What happens when you leave one Internet Service Provider (ISP) for another? Usually it means that you have to change your email [sic] address. And that means re-subscribing to mailing lists, notifying friends, family, and colleagues about your new address, and changing account settings at the Apple Store, Amazon, and other online vendors. But it doesn't have to be painful to switch ISPs. Not if you have a Mac.com email account. One of the four Internet services that are part of iTools, a Mac.com account is a snap to set up and easy to remember. That's because you use your member name ("ulysses") as part of your email address ("[email protected]"), so as long as you remember your name, you'll remember your address. Mac.com also provides all the features you need in an email account, including auto reply and mail forwarding. What's more, you can keep it as long as you like and use it with any ISP you sign up with, so even if you switch -- from AOL to EarthLink, let's say -- you can still get your mail delivered to your Mac.com address.



    ------------------------------------



    I can keep it as long as I like, eh? I does not say free for life, but the notion is certainly implied here. Also, it does not say I must pay for the service, either, and it is shown as free. I'm sorry to say it, but all iTools services should be free. I agree paid service is the future, and I would go for it if a vaulable suite of them (to me and my needs, of course) were offered. However, I think the current policy is forced into the only possible option avaiable currently through .Mac (from Apple, at least).





    Also a free alternative that Steve claims to not exist:



    An absolutely FREE alternative to @mac.com email. Hard to believe, but true! I have discovered a website that offers FREE email & web homepage hosting. The address is <a href="http://www.subdimension.com"; target="_blank">http://www.subdimension.com</a>; and the direct address to the free email is <a href="http://www.subdimension.com/freemail"; target="_blank">http://www.subdimension.com/freemail</a>; which spells out all of the details. They offer FREE POP3 / IMAP4 & Webmail with 8M of space and 10M of homepage hosting space. This is even more email space than Apple offered for free with iTools. I was able to set up an account & use Apple's Mail application & it worked flawlessly. This may be the way to show the "geniuses" at Apple that we, the Macintosh community, are not a bunch of lemmings, willing to blindly follow each other into the abyss. The true geniuses at Subdimension.Com even offer premium paid features... gee, what a concept!?! Larger email & homepage space for $11.94 for 3 months. That would add up to less than $50 a year! And that's OPTIONAL!



    No, Steve is not lying to us at all....



    *sighs* my faith in Apple is dwindling...



    [ 07-24-2002: Message edited by: Donny ]



    [ 07-24-2002: Message edited by: Donny ]</p>
  • Reply 9 of 18
    Weren't Performa owners promised free tech support for life? They took that away if I remember correctly...
  • Reply 10 of 18
    I understand completely why Apple has decided to charge for these services. They are not profitable and they must continue to make a profit to keep the company afloat. I support their decision, however, I still feel that they have been a little manipulative with their advertising, especially if Jobs did say the e-mail would be free for life.



    I understand that the fine print is where the details are, but you cannot advertise a product as something that it is not. It is false advertising.



    Now, I'm not accusing Apple of false advertising or anything of the sort. I just feel that they may have been a bit manipulative.



    ThinkDifferent1984: Thanks for watching the keynote. Do you by chance happen to have the tokyo 2000 keynote? He may have said it during that keynote.



    I think too many people remember it being billed as free for life to be a figment of imagination. It was the first thing that came to my mind when I found out that the e-mail would cost money.





    [quote]Originally posted by crawlingparanoia:

    <strong>Weren't Performa owners promised free tech support for life? They took that away if I remember correctly...</strong><hr></blockquote>



    Wasn't there some sort of settlement because of that?
  • Reply 10 of 18
    [quote]Originally posted by crawlingparanoia:

    <strong>Weren't Performa owners promised free tech support for life? They took that away if I remember correctly...</strong><hr></blockquote>



    Yes I was...and I still get it... Good old Performa 6360 .
  • Reply 12 of 18
    stevesteve Posts: 523member
    [quote]Originally posted by AppleMaster:

    <strong>I swear I heard free for life somewhere, but maybe i'm imagining things... :confused: </strong><hr></blockquote>



    Nope, that's just something all the thirteen-year-olds made up when they heard about .Mac because they were angry that they couldn't keep their [email protected] email address.



    Jobs NEVER said free for life. Period.
  • Reply 13 of 18
    [quote]Originally posted by Jon Rubinstein:

    <strong>



    Nope, that's just something all the thirteen-year-olds made up when they heard about .Mac because they were angry that they couldn't keep their [email protected] email address.



    Jobs NEVER said free for life. Period.</strong><hr></blockquote>



    Hey!! I didn't say he did! don't stereotype young people, it's not nice
  • Reply 14 of 18
    Just think how lucky you are now with a lot of users planning on dropping out of mac.com... YOU CAN snag up that e-mail address that you really wanted, but was already taken! Woo hoo!
  • Reply 15 of 18
    dstranathandstranathan Posts: 1,716member
    I have a very good friend in sales at MacMall.



    Get this:



    Apple is letting third-party vendors SELL the ".Mac" package! No Shlt! It's an actual product with a SKU #. Call MacMall and ask em! My rep said he can sell me the 99 dollar yearly subscription service for $85.00 (a better deal than Apple's price if you guys are interested in a new account). However, MacMall is NOT allowed to sell the renewal package ($49.99).



    Therefore:



    Sounds like Apple won't lower the $99.00 price at this point in time if they have already made sales arrangments with partners in the channels such as MacMall...
  • Reply 16 of 18
    [quote]Originally posted by crawlingparanoia:

    <strong>Weren't Performa owners promised free tech support for life? They took that away if I remember correctly...</strong><hr></blockquote>



    And didn't NetZero promise free internet for life? We all saw how long that lasted. Promises are... well, fairly meaningless!
  • Reply 17 of 18
    I could have sworn SJ said "Free (as in Beer)", but I'm probably thinking of something else.
  • Reply 18 of 18
    [quote]Originally posted by dstranathan:

    <strong>

    Sounds like Apple won't lower the $99.00 price at this point in time if they have already made sales arrangments with partners in the channels such as MacMall...</strong><hr></blockquote>





    I almost jumped for joy when i read this today..





    <a href="http://lowendmac.com/rumormill/02/0725.html"; target="_blank">http://lowendmac.com/rumormill/02/0725.html</a>;



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