ipod touch . . . very disapointing service
hello everyone im a keen apple following and always order the newest toys as soon as theyre announced, i ordered an ipod touch within minuets of them going on sale direct from apple,
after nearly 3 weeks of waiting (im in the uk) it finally came yesturday and after working for all of about 20 second the screen went black i didnt know what to do so restarted it, and after this the apple logo came on and thats now all it does!
so i rang up customer service where i spoke to an indian chap called sam, he proceeded to tell me to click start and go to itunes as i needed to restore it i explained this couldnt be done as it wasnt showing as a drive and that i had an imac so i ran osx, he then said ok but i must restore it and was i plugging it into a powered usb port i explained i was using one of the ones on the back of the imac and he asked me if i was plugging it into the side, (dont think he knew what an imac was) ?
then he informed me that he would have to go away and after several restarts accepted it was faulty which i knew all along!
he than put me through to an american girl (must of been in america as the line was terrible!)
and she said she would get me another one sent out asap and was very sorry ect ect
i was at this point completelly gutted after my 3 week wait!
anyway i finally get an email over 24 hours later sayin my new replacement will be dispatched on the 17th from china, which i was not at all happy about
so i have just rang apple who told me that they are sorry there is a 14 day waiting list there is nothing they can do i said i dont believe this to be fair as this is for new customers, and i should get priority due to it not being my fault that they sent me a dud,
they said there is nothing they can do and so i told them to just cancel it so im now left with a faulty ipod and i am rather gutted!
i spend a lot of money with apple and when im not buying something im telling others to buy from them i am very put off by this as its the first time i have had to deal with a faulty product and no one was helpful
i am heartbroken
does this make me sad i dont know!
after nearly 3 weeks of waiting (im in the uk) it finally came yesturday and after working for all of about 20 second the screen went black i didnt know what to do so restarted it, and after this the apple logo came on and thats now all it does!
so i rang up customer service where i spoke to an indian chap called sam, he proceeded to tell me to click start and go to itunes as i needed to restore it i explained this couldnt be done as it wasnt showing as a drive and that i had an imac so i ran osx, he then said ok but i must restore it and was i plugging it into a powered usb port i explained i was using one of the ones on the back of the imac and he asked me if i was plugging it into the side, (dont think he knew what an imac was) ?
then he informed me that he would have to go away and after several restarts accepted it was faulty which i knew all along!
he than put me through to an american girl (must of been in america as the line was terrible!)
and she said she would get me another one sent out asap and was very sorry ect ect
i was at this point completelly gutted after my 3 week wait!
anyway i finally get an email over 24 hours later sayin my new replacement will be dispatched on the 17th from china, which i was not at all happy about
so i have just rang apple who told me that they are sorry there is a 14 day waiting list there is nothing they can do i said i dont believe this to be fair as this is for new customers, and i should get priority due to it not being my fault that they sent me a dud,
they said there is nothing they can do and so i told them to just cancel it so im now left with a faulty ipod and i am rather gutted!
i spend a lot of money with apple and when im not buying something im telling others to buy from them i am very put off by this as its the first time i have had to deal with a faulty product and no one was helpful
i am heartbroken
does this make me sad i dont know!
Comments
good luck though!
anyway thanks for the advice!