Problem with printer driver
Hey,
I've get a rather old HP 950c printer.
I've been using it with my Windows PC until recently - when I moved to the Mac platform.
Anyway, on the PC, I have been using the printer on the network. It was connected to one of the computers and shared through it. The thing is that even if the printer was off, the second I would send a print job - it would have toggled on and start printing. This doesn't happen anymore. On the Mac, I have to power-up the printer manually. Printing would occur afterwards.
Anyway, do you think there's anything I can do? This specific behavior happens with the driver that was auto-installed by Apple for this printer (after I manually chose it from a list)
I've get a rather old HP 950c printer.
I've been using it with my Windows PC until recently - when I moved to the Mac platform.
Anyway, on the PC, I have been using the printer on the network. It was connected to one of the computers and shared through it. The thing is that even if the printer was off, the second I would send a print job - it would have toggled on and start printing. This doesn't happen anymore. On the Mac, I have to power-up the printer manually. Printing would occur afterwards.
Anyway, do you think there's anything I can do? This specific behavior happens with the driver that was auto-installed by Apple for this printer (after I manually chose it from a list)
Comments
No problems since.
Airuser
found it
Thank you for contacting HP Total Care.
I understand that after installing the Deskjet 830c on your new Intel mac. This can occur with the older printers on the new macs with the intel driver that is pre installed...the only workaround that may resolve this issue is to uninstall the driver in the system now and then install an older version of the software...this is not a guaranteed fix, but it has resolved the issue for most.
Please follow the steps below:
1. Remove the HP Print Drivers installed.
>
> NOTE: If you have any other HP printers they may have to be
> reinstalled.
>
> a. Open the hard drive volume (by default labeled Macintosh HD).
> b. Select Library.
> c. Select Printers.
> d. Single-click on the HP folder and drag it to the Trash.
>
> 2. Clearing Preferences:
>
> a. Click on File at the top of your screen.
> b. Select and click on Find.
> c. In the search box at the top of the window type in
> com.apple.print.
> d. Highlight all the contents and drag them to the Trash.
> e. Close the windows.
>
> NOTE: The items appear to remain in this window, but have actually
> been moved to the Trash.
>
> 3. Once the HP folder has been removed it is important to repair
> the disk permissions. Please complete the following steps:
>
> a. Open the hard drive volume (by default labeled Macintosh HD).
> b. Double-click Applications.
> c. Double-click Utilities.
> d. Double-click Disk Utility.
> e. Single-click on the name of your hard drive located on the
> left (usually says Macintosh OS).
> f. Click the FIRST AID tab at the top.
> g. Select Repair Disk Permissions.
> h. The process takes about 10 minutes depending on your system.
> i. Restart the Macintosh by selecting Restart from the Apple
> menu.
> 4. Run the install of the software driver
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.
> 5. Adding the printer into the printer list:
>
> a. Open the hard drive volume (by default labeled Macintosh HD).
> b. Double-click Applications.
> c. Double-click Utilities.
> d. Double-click Printer Setup Utility:
> 1. If the printer is listed, highlight it and press the
> Delete button at the top of the window.
> 2. Click the Add icon.
> 3. Click once on the name of the printer, then click Add.
> e. Once the printer is on the printer list, close the Printer
> Setup Utility.
>
> 6. Print a test page:
>
> a. Open the hard drive volume (by default labeled Macintosh HD).
> b. Double-click Applications.
> c. Double-click TextEdit.
> 1. In the untitled window, type: "This is a test".
> 2. Select Page Setup from the File menu.
> 3. Select the name of your printer from the "Format
> For:" menu and Click OK.
> 4. Select Print from the File menu.
> 5. Click Print and make note if the test page is
> successful.
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Eleanor
HP Total Care
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-----Original Message-----
From: [email protected]
Date: 11/04/2007 15:30:25 EST
To: HP Support
Cc:
Subject: HP Deskjet 830c Printer e-mail support
hp e-mail support
language_code : en
language : English
Country of Residence : United States
product_line : 83
product_oid : 61011
product_name : HP Deskjet 830c Printer
part_number : C6413A
purchase month : 8
purchase year : 1998
problem area : color and print quality problems
operating system : Macintosh OS X 10.4
How is your product connected to your PC? : USB Cable
problem description : using appleworks6 or printing from google documents
print quality
print doesn't reflect font or size print out doesn't look like "preview"
bottom edge of all print lines cutoff and wrong size
troubleshooting : removed and replaced printer cartridge
removed and replaced paper
setting changes : still does it
form url : http://h10025.www1.hp.com/ewfrf/wc/e...&lang=en&cc=us
form country : United States
if that doesn't work, contact hp
did you reinstall new driver as per hp site?? they have intel updated drivers
if that doesn't work, contact hp
Yap. I'll try contacting HP.