Entourage freezes !!

v.v.
Posted:
in Mac Software edited January 2014
HELP !!



I´m trying to adapt to "Mail", but meanwhile i´m still using Entourage.

The thing is, since yesterday, it freezes (beach ball) everytime i hit any symbol (commer, exclamation point, question mark...etc..).

It looks that now it even freezes when opening one of the received messages.



I already reinstalled it.



Can anyone help me ?

Txs a lot !



Vasco

Comments

  • Reply 1 of 7
    nijiniji Posts: 288member
    1. delete entourage preferences

    2. do a database rebuild: option click the entourage icon. do a "typical" rebuild. if this does not do it, do another rebuild this time using the "complete" option. in the latter case you will lose any file associations you had.

    thnx
  • Reply 2 of 7
    v.v. Posts: 9member
    This is what i discovered in the crash log:



    Date/Time: 2002-12-02 23:59:59 +0000

    OS Version: 10.2.2 (Build 6F21)

    Host: Joao-Pedro-Fonseca-e-Costas-Computer.local.



    Command: Microsoft Entourage

    PID: 844



    Exception: EXC_BAD_ACCESS (0x0001)

    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000



    Thread 0 Crashed:

    #0 0x9022efbc in FindWordEngine

    #1 0x00b8179c in 0xb8179c

    #2 0x00b8f48c in 0xb8f48c

    #3 0x00b8ceb4 in 0xb8ceb4

    #4 0x00b40358 in 0xb40358

    #5 0x006ff548 in 0x6ff548

    #6 0x0070fe0c in 0x70fe0c

    #7 0x0070fdf8 in 0x70fdf8

    #8 0x0070fdf8 in 0x70fdf8

    #9 0x0070fdf8 in 0x70fdf8

    #10 0x0070fdf8 in 0x70fdf8

    #11 0x0070fdf8 in 0x70fdf8

    #12 0x0070fdf8 in 0x70fdf8

    #13 0x0070fdf8 in 0x70fdf8

    #14 0x0070fdf8 in 0x70fdf8

    #15 0x007117f8 in 0x7117f8

    #16 0x00aca9b8 in 0xaca9b8

    #17 0x00711604 in 0x711604

    #18 0x00ac86b8 in 0xac86b8

    #19 0x00aca980 in 0xaca980

    #20 0x006ed4dc in 0x6ed4dc

    #21 0x006ed174 in 0x6ed174

    #22 0x0027eaa4 in 0x27eaa4

    #23 0x006e6fe4 in 0x6e6fe4

    #24 0x0026fb9c in 0x26fb9c

    #25 0x006e6da8 in 0x6e6da8

    #26 0x0026ca94 in 0x26ca94



    Thread 1:

    #0 0x90074168 in mach_msg_trap

    #1 0x900064b0 in mach_msg

    #2 0x9022a83c in SwitchContexts

    #3 0x902250e8 in YieldToThread

    #4 0x902433e0 in SetThreadState

    #5 0x9026daec in SetThreadStateEndCritical

    #6 0x00727d68 in 0x727d68

    #7 0x00726964 in 0x726964

    #8 0x00726888 in 0x726888

    #9 0x00726bfc in 0x726bfc

    #10 0x00728154 in 0x728154

    #11 0x9023be94 in CooperativeThread

    #12 0x90021268 in _pthread_body



    Thread 2:

    #0 0x9003efc8 in semaphore_wait_signal_trap

    #1 0x9003ede4 in _pthread_cond_wait

    #2 0x9023341c in TSWaitOnSemaphoreCommon

    #3 0x90248aec in _Z15AsyncFileThreadPv

    #4 0x90021268 in _pthread_body



    Thread 3:

    #0 0x9003194c in accept

    #1 0x01b88578 in FWaitForConnection

    #2 0x0083fb84 in 0x83fb84

    #3 0x00869df8 in 0x869df8

    #4 0x00869f88 in 0x869f88

    #5 0x902b7e30 in _MP_CFMTaskProc

    #6 0x9025e534 in PrivateMPEntryPoint

    #7 0x90021268 in _pthread_body



    Thread 4:

    #0 0x90025c4c in recvfrom

    #1 0x01b88730 in FReceiveMessage

    #2 0x0083fcfc in 0x83fcfc

    #3 0x0086a174 in 0x86a174

    #4 0x0086a2dc in 0x86a2dc

    #5 0x902b7e30 in _MP_CFMTaskProc

    #6 0x9025e534 in PrivateMPEntryPoint

    #7 0x90021268 in _pthread_body



    Thread 5:

    #0 0x90042ba8 in semaphore_timedwait_signal_trap

    #1 0x9003edd4 in _pthread_cond_wait

    #2 0x902a0a48 in MPWaitOnSemaphore

    #3 0x0086a448 in 0x86a448

    #4 0x902b7e30 in _MP_CFMTaskProc

    #5 0x9025e534 in PrivateMPEntryPoint

    #6 0x90021268 in _pthread_body



    Thread 6:

    #0 0x9000566c in syscall

    #1 0x90515d9c in BSD_waitevent

    #2 0x9051576c in CarbonSelectThreadFunc

    #3 0x90021268 in _pthread_body



    Thread 7:

    #0 0x9003efc8 in semaphore_wait_signal_trap

    #1 0x9003ede4 in _pthread_cond_wait

    #2 0x9051dda0 in CarbonOperationThreadFunc

    #3 0x90021268 in _pthread_body



    Thread 8:

    #0 0x9003efc8 in semaphore_wait_signal_trap

    #1 0x9003ede4 in _pthread_cond_wait

    #2 0x90525b90 in CarbonInetOperThreadFunc

    #3 0x90021268 in _pthread_body



    Thread 9:

    #0 0x90074168 in mach_msg_trap

    #1 0x900064b0 in mach_msg

    #2 0x901490a8 in __CFRunLoopRun

    #3 0x9018157c in CFRunLoopRunSpecific

    #4 0x905e2d90 in _ZN21XIOAudioDeviceManager18NotificationThreadEPS_

    #5 0x905e2cac in _ZN9CAPThread5EntryEPS_

    #6 0x90021268 in _pthread_body



    Thread 10:

    #0 0x90074168 in mach_msg_trap

    #1 0x900064b0 in mach_msg

    #2 0x9022a83c in SwitchContexts

    #3 0x902250e8 in YieldToThread

    #4 0x9022ac9c in YieldToAnyThread

    #5 0x029285d8 in 0x29285d8

    #6 0x02928398 in 0x2928398

    #7 0x02b48254 in 0x2b48254

    #8 0x029a3968 in 0x29a3968

    #9 0x02b45f50 in 0x2b45f50

    #10 0x02928300 in 0x2928300

    #11 0x9023be94 in CooperativeThread

    #12 0x90021268 in _pthread_body



    Thread 11:

    #0 0x90074168 in mach_msg_trap

    #1 0x900064b0 in mach_msg

    #2 0x9022a83c in SwitchContexts

    #3 0x902250e8 in YieldToThread

    #4 0x9022ac9c in YieldToAnyThread

    #5 0x029285d8 in 0x29285d8

    #6 0x029318b4 in 0x29318b4

    #7 0x02931730 in 0x2931730

    #8 0x029316fc in 0x29316fc

    #9 0x02932d20 in 0x2932d20

    #10 0x029a42ec in 0x29a42ec

    #11 0x029a3968 in 0x29a3968

    #12 0x02b45f50 in 0x2b45f50

    #13 0x02928300 in 0x2928300

    #14 0x9023be94 in CooperativeThread

    #15 0x90021268 in _pthread_body



    PPC Thread State:

    srr0: 0x9022efbc srr1: 0x0200f030 vrsave: 0x00000000

    xer: 0x00000000 lr: 0x9022ee00 ctr: 0x900745a0 mq: 0x00000000

    r0: 0x00000000 r1: 0xbffff060 r2: 0x28002248 r3: 0x01bdb14a

    r4: 0x00000000 r5: 0x00000000 r6: 0x0000000a r7: 0xbfffee00

    r8: 0xbffff170 r9: 0x01bdb276 r10: 0x90227714 r11: 0x0000000c

    r12: 0x48002248 r13: 0x00000000 r14: 0x0252ecc2 r15: 0x01bdb15a

    r16: 0x01bdb2ee r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

    r20: 0x00000000 r21: 0x01bdb25c r22: 0xbffff170 r23: 0x00000000

    r24: 0x00000000 r25: 0x01bdb25a r26: 0x00000000 r27: 0x0252ecf2

    r28: 0x0252ecae r29: 0x00000000 r30: 0x00000002 r31: 0x02c4ca00



    **********



    Date/Time: 2002-12-03 00:00:22 +0000

    OS Version: 10.2.2 (Build 6F21)

    Host: Joao-Pedro-Fonseca-e-Costas-Computer.local.



    Command: Microsoft Entourage

    PID: 847



    Exception: EXC_BAD_ACCESS (0x0001)

    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000



    Thread 0 Crashed:

    #0 0x9022efbc in FindWordEngine

    #1 0x00b8179c in 0xb8179c

    #2 0x00b8f48c in 0xb8f48c

    #3 0x00b8cd2c in 0xb8cd2c

    #4 0x00b40358 in 0xb40358

    #5 0x006ff548 in 0x6ff548

    #6 0x0070fe0c in 0x70fe0c

    #7 0x0070fdf8 in 0x70fdf8

    #8 0x0070fdf8 in 0x70fdf8

    #9 0x0070fdf8 in 0x70fdf8

    #10 0x0070fdf8 in 0x70fdf8

    #11 0x0070fdf8 in 0x70fdf8

    #12 0x0070fdf8 in 0x70fdf8

    #13 0x0070fdf8 in 0x70fdf8

    #14 0x0070fdf8 in 0x70fdf8

    #15 0x007117f8 in 0x7117f8

    #16 0x00aca9b8 in 0xaca9b8

    #17 0x00711604 in 0x711604

    #18 0x00ac86b8 in 0xac86b8

    #19 0x00aca980 in 0xaca980

    #20 0x006ed4dc in 0x6ed4dc

    #21 0x006ed174 in 0x6ed174

    #22 0x0027eaa4 in 0x27eaa4

    #23 0x006e6fe4 in 0x6e6fe4

    #24 0x0026fb9c in 0x26fb9c

    #25 0x006e6da8 in 0x6e6da8

    #26 0x0026ca94 in 0x26ca94



    Thread 1:

    #0 0x90074168 in mach_msg_trap

    #1 0x900064b0 in mach_msg

    #2 0x9022a83c in SwitchContexts

    #3 0x902250e8 in YieldToThread

    #4 0x902433e0 in SetThreadState

    #5 0x9026daec in SetThreadStateEndCritical

    #6 0x00727d68 in 0x727d68

    #7 0x00726964 in 0x726964

    #8 0x00726888 in 0x726888

    #9 0x00726bfc in 0x726bfc

    #10 0x00728154 in 0x728154

    #11 0x9023be94 in CooperativeThread

    #12 0x90021268 in _pthread_body



    Thread 2:

    #0 0x9003efc8 in semaphore_wait_signal_trap

    #1 0x9003ede4 in _pthread_cond_wait

    #2 0x9023341c in TSWaitOnSemaphoreCommon

    #3 0x90248aec in _Z15AsyncFileThreadPv

    #4 0x90021268 in _pthread_body



    Thread 3:

    #0 0x9003194c in accept

    #1 0x01b8c578 in FWaitForConnection

    #2 0x0083fb84 in 0x83fb84

    #3 0x00869df8 in 0x869df8

    #4 0x00869f88 in 0x869f88

    #5 0x902b7e30 in _MP_CFMTaskProc

    #6 0x9025e534 in PrivateMPEntryPoint

    #7 0x90021268 in _pthread_body



    Thread 4:

    #0 0x90025c4c in recvfrom

    #1 0x01b8c730 in FReceiveMessage

    #2 0x0083fcfc in 0x83fcfc

    #3 0x0086a174 in 0x86a174

    #4 0x0086a2dc in 0x86a2dc

    #5 0x902b7e30 in _MP_CFMTaskProc

    #6 0x9025e534 in PrivateMPEntryPoint

    #7 0x90021268 in _pthread_body



    Thread 5:

    #0 0x90042ba8 in semaphore_timedwait_signal_trap

    #1 0x9003edd4 in _pthread_cond_wait

    #2 0x902a0a48 in MPWaitOnSemaphore

    #3 0x0086a448 in 0x86a448

    #4 0x902b7e30 in _MP_CFMTaskProc

    #5 0x9025e534 in PrivateMPEntryPoint

    #6 0x90021268 in _pthread_body



    PPC Thread State:

    srr0: 0x9022efbc srr1: 0x0200f030 vrsave: 0x00000000

    xer: 0x00000000 lr: 0x9022ee00 ctr: 0x900745a0 mq: 0x00000000

    r0: 0x00000000 r1: 0xbffff060 r2: 0x28002248 r3: 0x01bdb14a

    r4: 0x00000000 r5: 0x00000000 r6: 0x0000000a r7: 0xbfffee00

    r8: 0xbffff170 r9: 0x01bdb276 r10: 0x90227714 r11: 0x0000000c

    r12: 0x48002248 r13: 0x00000000 r14: 0x02530cc2 r15: 0x01bdb15a

    r16: 0x01bdb2ee r17: 0x00000000 r18: 0x00000000 r19: 0x00000000

    r20: 0x00000000 r21: 0x01bdb25c r22: 0xbffff170 r23: 0x00000000

    r24: 0x00000000 r25: 0x01bdb25a r26: 0x00000000 r27: 0x02530cf2

    r28: 0x02530cae r29: 0x00000000 r30: 0x00000002 r31: 0x025921c0





    Any ideas?



    V.
  • Reply 3 of 7
    Sure. Move to Mail as fast as you can! I had similar crashes. I used eudora, then importat that to outlook express, then to entourage, then to entourage on os x, then to mail. Finally I have a mail client that works...
  • Reply 4 of 7
    stunnedstunned Posts: 1,096member
    I switched from entourage to mail a few weeks back, after my entourage crash and loses all my data



    However, I must say that entourage is better than mail. It allows me to integrate my address book, mail and calender applications. And its interface looks cool too.



    And tats why I am switching back to entourage now. And i make sure i always backup my data!! my hotmail friends are much happier now that my attachments do not show a carbon copy anymore.



    As for V. , I suggest u reinstall yr entourage AGAIN, and download the lastest office updater. Office X is more unstable in Jaguar as compared to 10.1 . But after installing the updater, I find office more stable now. Now, I have no problems with entourage.



    If u really keep experiencing problems, u can try the office hotline or perhapes change yr office cd.



    Good luck
  • Reply 5 of 7
    spartspart Posts: 2,060member
    How do Mail, Address Book, and iCal not integrate? Is it just because they aren't a single piece of bloatware?
  • Reply 6 of 7
    stunnedstunned Posts: 1,096member
    [quote]Originally posted by Spart:

    <strong>How do Mail, Address Book, and iCal not integrate? Is it just because they aren't a single piece of bloatware?</strong><hr></blockquote>



    U can't transfer the address book's data to ical. but u can for entourage.



    Apparently, u dun really use entourage. IF u have, u will understand the ease and conveneince of the integration of Entourage's mail and address book apps. And truthfully, ical can't compete with entourage's calender function. Entourage users will know what i mean.



    i dun like microsoft, but Entourage is really a great piece of software.
  • Reply 7 of 7
    v.v. Posts: 9member
    Well...i apreciate your answers, but someone changed the discussion of MY issue.



    If anyone could give me a direction, i would be very grateful.



    Of course saying..."move to MAIL."...just isn´t the kind of help i was expecting.

    Txs anyway.



    V.
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