General diagnostics help - things are crashing!
I just got Logic Studio and it's big program with lots of parts to it and before I install it I wanted to make sure things are cool with my iMac. It's been crashing a fair amount recently. I called Apple and the girl (really nice) in the general section said it's probably good to take the imac to an apple store or apple authorized tecnhnician (and she gave me several in the area) and have them give it a once over. Then I spoke with a guy in the pro apps department (nasty and bored) who said the thing to do is:
1) Try running disk utility from a system bootup disk (Leopard, wchih I have around here somewhere)
2) Do an Archive and Install from the Leopard Disk (and then get all the updates etc). which will just replace the system, not anything else.
3) Do an erase and install from the Leopard disk, which will mean having to reinstall any third party apps.
Whadaya think?
1) Try running disk utility from a system bootup disk (Leopard, wchih I have around here somewhere)
2) Do an Archive and Install from the Leopard Disk (and then get all the updates etc). which will just replace the system, not anything else.
3) Do an erase and install from the Leopard disk, which will mean having to reinstall any third party apps.
Whadaya think?
Comments
If it crashes with certain apps or system related crashes.
This will help give a better answer to what could be the cause of the crashes you see.
who
Can you please post some more info about how your imac is crashing.
If it crashes with certain apps or system related crashes.
This will help give a better answer to what could be the cause of the crashes you see.
Next: that tech guy seems about right. But you won't neccessarily have to do all three. They are strategies in order of severity. Start with no.1 and then see how your Mac behaves (after restarting of course). If that doesn't change anything you may have to go to step 2. Etc.
See if you can run a hardware test from a bootable external disk or DVD.
BTW, have you repaired your permissions?
Before you do anything else... first make a backup!
Next: that tech guy seems about right. But you won't neccessarily have to do all three. They are strategies in order of severity. Start with no.1 and then see how your Mac behaves (after restarting of course). If that doesn't change anything you may have to go to step 2. Etc.
See if you can run a hardware test from a bootable external disk or DVD.
BTW, have you repaired your permissions?
My system currently is Leopard, 10.5.8. Can I do these processes with a Snow Leopard disk? Or should it be the same system I currently have?
You could try a Snow Leopard upgrade, but if it were me, I'd try the Archive and Install with Leopard first. You might find that some of your applications (Logic Studio?) don't work, if they relied on installing kernel extensions. But if that's the case and the Mac otherwise runs properly afterwards, then you'll know something.
You could try a Snow Leopard upgrade, but if it were me, I'd try the Archive and Install with Leopard first. You might find that some of your applications (Logic Studio?) don't work, if they relied on installing kernel extensions. But if that's the case and the Mac otherwise runs properly afterwards, then you'll know something.
What if I only have a Snow Leopard Disk, and no Leopard disk? Do it anyway? Or see it I can borrow a Leopard Disk from someone?
I did assume you had a Leopard install disc since you are running Leopard. Personally I don't see a big downside to doing a Snow Leopard install. The Archive and Install option is no longer available as of Snow Leopard, so you have to go with the standard method -- which is supposed to segregate incompatible software when you install it. I'd also check to find out if the version of Logic Studio you have installed is Snow Leopard compatible.
I did assume you had a Leopard install disc since you are running Leopard. Personally I don't see a big downside to doing a Snow Leopard install. The Archive and Install option is no longer available as of Snow Leopard, so you have to go with the standard method -- which is supposed to segregate incompatible software when you install it. I'd also check to find out if the version of Logic Studio you have installed is Snow Leopard compatible.
I haven;t installed Logic yet and just purchased it, so I'm guessing it works with Snow Leopard, but I will check, thanks! What has replaced Archive and Install in Snow Leopard? That was the step I was hoping I wouldn;t have to go past: First try running disk utility from a system bootup disk, then try archive and install...
The standard upgrade. Supposedly, this does much of what the Archive and Install option used to do. Of course you can also have the Erase and Install (nuke and pave) option, but I rarely suggest this unless we're sure nothing else works.
The only install disks I can find are 10.4.7, and I'm running 10.5.8. Can I do it with those? Or do I need to find Leopard install disks?
Found the leopard disk , never mind
Now I'm trying to run Disk Utility from the Leopard install disk, but the only thing I can seem to do with it is Archive and Install, or Erase and Install, which is installing the system. Do you know how to just boot up from the install disk and use that system? thanks!
thanks!
What machine are you on? With what peripherals connected? How much memory, have you ever upgraded the memory, and how much free HD space?
Frequent kernel panics can be a hardware problem, something simple as poorly seated ram chips. It can happen when your disc gets close to being full. It can happen with a flakey USB hub. If you have a hardware diagnostics disc, run that.
You might also try creating a new user account and running under that for a while, to see if you still have the same problems. If not, you know you have a particular software configuration problem, possibly a corrupted pref file.