Apple says 27-inch iMac display issues have been addressed

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  • Reply 21 of 48
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by JeffDM View Post


    Interesting. I'll have to keep an eye out for it. And I can use it on my current and next computer, without requiring an absurd and possibly troublesome signal converter adapter to make it work either way.



    It is nice that it's not only DP signaling. I don't mind Apple pushing that envelope and streamlining their products, but if you can't get a reliable setup then you need something simpler to fall back on.



    For those who didn't click the link, the Dell U2711 27' display has 2xDL-DVI w/HDCP, HDMI w/HDCP, DisplayPort w/HDCP, VGA, Component, and Composite ports for incoming video.
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  • Reply 22 of 48
    thomprthompr Posts: 1,521member
    Quote:
    Originally Posted by Blastdoor View Post


    If the problems have been fixed by a software update, then it seems likely that Apple's previous claims that delayed shipping times were due to heavy demand were probably right (since it must not have been a hardware issue). The fact that Apple sold over 3 million Macs in the fourth calendar quarter also seems to support the idea that they were indeed selling a lot of these things.



    Not necessarily true, Blastdoor.



    At the time the previous claims were made, Apple may still not have determined whether the problem was software or hardware. This would likely have caused two things: (1) a team of software analysts trying to diagnose a potential software issue, and (2) significantly increased QA testing of the hardware coming off of the assembly line (both at Apple's contract assembler and the parts vendor) to rule out faulty assembly. In other words, the run rates may have been decreased for a time.



    Thompson
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  • Reply 23 of 48
    brucepbrucep Posts: 2,823member
    Quote:
    Originally Posted by melgross View Post


    Yes. I'm going to get it if the first models out of the factory prove to be ok. I never like to get something the instant it arrives. Hopefully, sometime in March. It will have a wider gamut than my 24" $4,000 three year old Eizo. Unfortunately, the Apple model will just cover sRGB because of the LED backlighting. Too bad, I really wanted one, glass included.



    : w::wow o:



    a dell dude ???



    take it back
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  • Reply 24 of 48
    Quote:
    Originally Posted by brucep View Post


    : w::wow o:



    a dell dude ???



    take it back



    Hey, Mel is from your back yard. Go tell him yourself.
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  • Reply 25 of 48
    Quote:
    Originally Posted by solipsism View Post


    Dell has a new monitor out using the same or a very similar LCD panel with the same resolution as the iMac 27". The Dell display uses a CCFL backlight, not LED, but that is apparently considered better for accurate colour reproduction.



    I think Melgross had mentioned he might be getting the Dell display.



    Here is a link to an AnandTech review of it...



    Thanks for the info, although I do kind of cringe at the idea of getting a Dell monitor (I realize that's not particularly "rational", but there it is -- I might go for Samsung, though). I'm actually not that picky about the color reproduction (I have a mac pro, but I'm not a graphics/video person -- I'm an economist). I just like big screens with high resolutions and wide viewing angles.
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  • Reply 26 of 48
    brucepbrucep Posts: 2,823member
    Quote:
    Originally Posted by justflybob View Post


    Hey, Mel is from your back yard. Go tell him yourself.



    he had some medical issues stuff w/ his eyes going on >>>so he gets a pass ,,,maybe >>>> still that lunch at DEL ' FRISCO'S on 48th and 6th looks dim now

    simply the best char broiled steak known to man



    so a call out to ole; gran poo bah MEL GROSS !!!!!



    apple will send you a free ipod touch if you order the largest IMAC w/ educ discount ..

    call me i can get you one on a legit bill o sale

    meet me at 57th and 5th ave

    wear dark sunglasses

    ok







    peace



    hey hey

    can you all fathom 10 billion songs !!!



    and thats with out apple songs !!!



    >>ps they don't check anyway
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  • Reply 27 of 48
    brucepbrucep Posts: 2,823member
    its a ongoing issue for 6 yrs at least across all platforms
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  • Reply 28 of 48
    docno42docno42 Posts: 3,761member
    Quote:
    Originally Posted by charlituna View Post


    In the end it was probably only like 2% of the 27 inch computers sold, all custom ordered and half the issue was probably the jerks at Fed Ex tossing machines around like they are pillows.



    Yup, my mother pre-ordered one the day they were announced, she received it in the first week when they were starting to be reported as others as getting theirs and she has had no issues. She loves it and I am very jealous of the display
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  • Reply 29 of 48
    docno42docno42 Posts: 3,761member
    Quote:
    Originally Posted by lkrupp View Post


    I get real suspicious when I read posts from "users" who say they are on their third, fourth, or fifth returned iMac and all have the same, exact, problem. It's like where I work



    Is it the machine or the fact that the same monkey's in the shipping channel are handling each successive box?



    Sometimes I wish Apple had a ship to store option
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  • Reply 30 of 48
    docno42docno42 Posts: 3,761member
    Quote:
    Originally Posted by mrochester View Post


    That *only* applies in the USA though. Until just over a week ago, my nearest Apple shop was over 100miles away, 3 hours by train, and I live in a major city. When my iPhone 3G developed a hairline crack, it was out of my hands for more than a week. It most definitely sours the experience.



    While it was no doubt inconvenient, what do you expect? it never ceases to amaze me at our expectations these days. We are indeed a fast-food, instant-microwave society (globally, not just in the US) - 10 years ago we would have been thrilled with week turn around and 20 years ago next day delivery was something exotic reserved for business.



    For a company that isn't even native to your country, it's pretty astonishing to me that there is a store within 100 miles, and now it sounds like you have one even closer! If I bought some electronics product from a company HQ'd in your country I wouldn't expect a store from them in my backyard...
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  • Reply 31 of 48
    Quote:
    Originally Posted by DocNo42 View Post


    While it was no doubt inconvenient, what do you expect? it never ceases to amaze me at our expectations these days. We are indeed a fast-food, instant-microwave society (globally, not just in the US) - 10 years ago we would have been thrilled with week turn around and 20 years ago next day delivery was something exotic reserved for business.



    For a company that isn't even native to your country, it's pretty astonishing to me that there is a store within 100 miles, and now it sounds like you have one even closer! If I bought some electronics product from a company HQ'd in your country I wouldn't expect a store from them in my backyard...



    Perhaps you'd like to correct statements like this:



    Quote:

    Apple Stores are abundant and Apple's service is A+!!



    Instead of telling me I'm expecting too much. I was simply pointing out that this is only true of the USA, and in all the other countries Apple operates, the vast majority of customers have no access to an Apple shop so the service is not quite A+ in comparison.
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  • Reply 32 of 48
    docno42docno42 Posts: 3,761member
    Quote:
    Originally Posted by mrochester View Post


    Perhaps you'd like to correct statements like this:



    No, not really. This is a US centric web site and Apple is a US centric company - you can think me an arrogant American but to me it's common sense that such statements on a board such as this would be in the context of the US, and kind of a "no duh" expectation of lesser service outside the US.



    Although that sounds like it's changing by your own admission that you now have an Apple store closer to you...
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  • Reply 33 of 48
    Quote:
    Originally Posted by DocNo42 View Post


    No, not really. This is a US centric web site and Apple is a US centric company - you can think me an arrogant American but to me it's common sense that such statements on a board such as this would be in the context of the US, and kind of a "no duh" expectation of lesser service outside the US.



    Although that sounds like it's changing by your own admission that you now have an Apple store closer to you...



    This is a global site and Apple is a global company, so I'm afraid you can't just make it 'US centric' to suit. It's best to make it clear to those in other countries that the statement applies only to the USA, rather than them think something is true that isn't, or the person making the statement think it applies globally.



    I hardly think one new shop in the UK changes things much! Maybe if I thought where I lived was the centre of the universe like some of you yanks do, then I guess that one new shop means everyone in the world is now near an Apple shop just because I am .
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  • Reply 34 of 48
    Quote:
    Originally Posted by jasenj1 View Post


    ... The person who postulated the above disassembled and reassembled their iMac and the problem went away. That sounds consistent with an AppleCare service call.



    It seems unlikely to me that the "yellow screen" problem is fixable with a firmware update, and assuming this report of it being fixed by disassembly/reassembly is accurate, it may be that Apple has made some minor assembly tweaks to make this less likely to occur.



    The flickering/blank screen problem seems consistent with symptoms that can sometimes occur when a video card overheats. This might be fixable via a firmware update, by better control of fans and possibly clock rate.
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  • Reply 35 of 48
    solipsismsolipsism Posts: 25,726member
    Quote:
    Originally Posted by mrochester View Post


    This is a global site and Apple is a global company, so I'm afraid you can't just make it 'US centric' to suit. It's best to make it clear to those in other countries that the statement applies only to the USA, rather than them think something is true that isn't, or the person making the statement think it applies globally.



    This is a US site, most of the posters are from the US, so I figure most of the readers are from the US, Apple is from the US, and most of their sales are from the US so I don't think it's unreasonable to read comments about Apple Stores and customer service and not know it's referring to the US.
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  • Reply 36 of 48
    melgrossmelgross Posts: 33,699member
    Quote:
    Originally Posted by JeffDM View Post


    How is it known that it is reliable?



    I read a Computerworld article a year or so ago that discussed, among other Mac things, why Apple hasn't updated its 30" monitor. They said that most of the customers for it were companies rather than individuals, and that the monitor was reliable and consistent, which was why it was popular with companies needing a 30" display. They also said that Apple wouldn't revise it until those sales dropped enough.



    I see no reason to disbelieve that.
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  • Reply 37 of 48
    melgrossmelgross Posts: 33,699member
    Quote:
    Originally Posted by brucep View Post


    : w::wow o:



    a dell dude ???



    take it back



    I've only had one model of Apple's displays. For my company, years ago, I bought a half dozen 21" Studio Displays. They were great displays. They were known as the poor mans Barco, which we also had. The difference was that the Barco's cost about $16,000, and the Apple's, about $3,000. The Barco's were better, but for less critical work, such as video, and some publishing, they were good enough.



    Other than those, Apple's displays were never high level enough in graphics abilities for high end graphics work. That's the truth, sorry that is is.
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  • Reply 38 of 48
    jeffdmjeffdm Posts: 12,953member
    Quote:
    Originally Posted by melgross View Post


    I read a Computerworld article a year or so ago that discussed, among other Mac things, why Apple hasn't updated its 30" monitor. They said that most of the customers for it were companies rather than individuals, and that the monitor was reliable and consistent, which was why it was popular with companies needing a 30" display. They also said that Apple wouldn't revise it until those sales dropped enough.



    I see no reason to disbelieve that.



    I haven't found a Computerworld article that says that yet, search terms: site:computerworld.com apple 30", the top 20 hits don't turn up anything.



    The site is loaded down with interstitials, I don't feel like looking any farther.



    It's not about finding reason to disbelieve it, I just like to find reason to believe things.



    Quote:
    Originally Posted by sandau View Post


    They did, it's 27", comes with a free Mac. Cheaper than the 30" ACD.



    http://blog.expandrive.com/2009/10/2...th-a-free-mac/



    The iMac computer board seems to generally awake when in Target Display Mode:

    http://support.apple.com/kb/HT3924
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  • Reply 39 of 48
    melgrossmelgross Posts: 33,699member
    Quote:
    Originally Posted by JeffDM View Post


    I haven't found a Computerworld article that says that yet, search terms: site:computerworld.com apple 30", the top 20 hits don't turn up anything.



    The site is loaded down with interstitials, I don't feel like looking any farther.



    It's not about finding reason to disbelieve it, I just like to find reason to believe things.



    I didn't say it was an article about their 30" display. I said that it was an article about Mac things that also had information about the display
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  • Reply 40 of 48
    melgrossmelgross Posts: 33,699member
    Quote:
    Originally Posted by melgross View Post


    I didn't say it was an article about their 30" display. I said that it was an article about Mac things that also had information about the display



    Here's another article that says about the same thing, with quotes from various industry people.



    http://www.macnewsworld.com/story/Pu...ope-66664.html
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