Unexpected delays slow delivery of custom-built MacBook Pros, Apple says
Users who have purchased Apple's new 15-inch MacBook Pro models with build-to-order options have been notified that their shipments are delayed.
A number of customers who ordered new MacBook Pros the day they were released were originally quoted ship dates within a few weeks. Now, those customers have told AppleInsider, those orders have been pushed back to early May.
One customer ordered a custom configuration MacBook Pro with the antiglare screen and extra memory on the day the hardware was released. While it was originally scheduled to be delivered between April 20 and 26, it has now been pushed back to between April 30 and May 6. Another customer who ordered a Core i7 15-inch MacBook Pro with antiglare and 8GB of RAM saw their shipment delayed to May 3.
Standard configurations of all the new MacBook Pro models, without the antiglare screen or other custom options, are still listed on Apple's online store as shipping within 24 hours. Any custom 15-inch MacBook Pro appears to have a wait time of 5-7 days, while adding the antiglare option to the 17-inch model results in a wait of 1-3 days for shipping.
The 15-inch MacBook Pro now has three display options, with the standard model carrying a 1440x900 pixel LED-backlit glossy screen. That can be upgraded to a 1680x1050 resolution for another $100, and the antiglare option at a higher resolution will cost customers an additional $150.
The antiglare display for the 17-inch MacBook Pro costs an extra $50. Both it and the glossy display are 1920x1200 pixel LED-backlit LCD screens.
Apple's new MacBook Pros equipped with Intel Core i7 and Core i5 processors were released earlier this month. They feature new, proprietary automated graphics switching technology that maximizes battery life.
Neither the antiglare display nor the Core i5 and Core i7 processors are available on the low-end 13-inch MacBook Pro. That model features Nvidia's 320M GPU, an integrated graphics chipset made especially for Apple. It does not utilize the graphics switching featured on the high-end notebooks.
Initial demand for the machines was said to be strong, particularly with the low-end 13-inch model, which one analyst noted sold out in some locations on the first day of availability.
Pricing and availability for Apple's new professional line of notebooks can be found in AppleInsider's Mac Pricing Guide, included below:
A number of customers who ordered new MacBook Pros the day they were released were originally quoted ship dates within a few weeks. Now, those customers have told AppleInsider, those orders have been pushed back to early May.
One customer ordered a custom configuration MacBook Pro with the antiglare screen and extra memory on the day the hardware was released. While it was originally scheduled to be delivered between April 20 and 26, it has now been pushed back to between April 30 and May 6. Another customer who ordered a Core i7 15-inch MacBook Pro with antiglare and 8GB of RAM saw their shipment delayed to May 3.
Standard configurations of all the new MacBook Pro models, without the antiglare screen or other custom options, are still listed on Apple's online store as shipping within 24 hours. Any custom 15-inch MacBook Pro appears to have a wait time of 5-7 days, while adding the antiglare option to the 17-inch model results in a wait of 1-3 days for shipping.
The 15-inch MacBook Pro now has three display options, with the standard model carrying a 1440x900 pixel LED-backlit glossy screen. That can be upgraded to a 1680x1050 resolution for another $100, and the antiglare option at a higher resolution will cost customers an additional $150.
The antiglare display for the 17-inch MacBook Pro costs an extra $50. Both it and the glossy display are 1920x1200 pixel LED-backlit LCD screens.
Apple's new MacBook Pros equipped with Intel Core i7 and Core i5 processors were released earlier this month. They feature new, proprietary automated graphics switching technology that maximizes battery life.
Neither the antiglare display nor the Core i5 and Core i7 processors are available on the low-end 13-inch MacBook Pro. That model features Nvidia's 320M GPU, an integrated graphics chipset made especially for Apple. It does not utilize the graphics switching featured on the high-end notebooks.
Initial demand for the machines was said to be strong, particularly with the low-end 13-inch model, which one analyst noted sold out in some locations on the first day of availability.
Pricing and availability for Apple's new professional line of notebooks can be found in AppleInsider's Mac Pricing Guide, included below:
Comments
It's the high-res antiglare 15" that's being delayed; not the 17". That's b/c all of the 17" have the same resolution LCD, while the 15" is 1440x900 default with the 1680x1050 upgrade option. I originally ordered the high-res antiglare 15" online. When it hadn't shipped in a few days, I went to great lengths to find an Apple store with some models in stock. Luckily, the model I wanted (the highest end 15" with high-res antiglare screen and no other customizations) was in stock at *1* of the many Apple stores in the the MD/VA area. I picked it up last Thurs. and have been happy with it ever since. I would be dying if the MBP I ordered on the day of release still hadn't arrived yet (none-the-less shipped)!.
MBP 15.4/2.66/CTO
Z0J6
\t \t
2.66GHz Intel Core i7
8GB 1066MHz DDR3 SDRM - 2x4GB
512GB Solid State Drive
SuperDrive 8X DL
MBP 15" HR Glossy WS Display
No iWork preinstalled
No Final Cut Express preinstd
No Aperture Preinstalled
No Logic Express Preinstalled
No FileMaker Preinstalled
No MSO preinstalled
No DVI Adapter
Mini DisplayPort - VGA Adapter
Keyboard/Users Guide
Country Kit
\t\t\t\t\t\t
Ships: 5 - 7 business days \t\t\t\t\t\t
Delivers: May 3 - May 7
Weird. I did not order the first day, selected a 17" with antiglare, and my laptop is on the truck for delivery today. It actually shipped MUCH earlier than their estimates (April 26-30 for delivery).
Consider yourself lucky. I ordered a 15" hires antiglare the day they were released and got a shipment estimate for April 22.-23. According to the TNT tracking number, it actually did leave the factory on April 17th and then got stuck at Pudong Int'l Airport on the 19th. No word ever since then. I understand they couldn't fly because of Eyjafjallajökull (the bloody volcano), but according to the TNT newsletter, they're back to normal schedule for several days now. I'd expect the shipment to at least move on now...
Somehow Murphy really likes me, the last MBP I ordered took 3 weeks to arrive, instead of the estimated 7 days. Guess I can only wait and hope that it will eventually arrive before the next generation is out.
Also, if you opt for the base model 15" MBP it's ONLY 1-3 days for anti-glare while it's 5-7 days for the high-res glossy.
It is FAST!
Stupid ash could.
Tegeril,
It's the high-res antiglare 15" that's being delayed; not the 17". That's b/c all of the 17" have the same resolution LCD, while the 15" is 1440x900 default with the 1680x1050 upgrade option. I originally ordered the high-res antiglare 15" online. When it hadn't shipped in a few days, I went to great lengths to find an Apple store with some models in stock. Luckily, the model I wanted (the highest end 15" with high-res antiglare screen and no other customizations) was in stock at *1* of the many Apple stores in the the MD/VA area. I picked it up last Thurs. and have been happy with it ever since. I would be dying if the MBP I ordered on the day of release still hadn't arrived yet (none-the-less shipped)!.
Ooo, my mistake, reading comprehension fail
Also for the shipping curious, my laptop did this:
Shanghai -> Alaska -> New Jersey -> Massachusetts.
2.66GHz Intel Core i7
8GB 1066MHz DDR3 SDRM - 2x4GB
500GB Serial ATA Drive @ 7200
SuperDrive 8X DL
MBP 15"HR Antiglare WS Display[/COLOR]
It still has not arrived ans it has a estimated delivery date for the 5th may an absolute joke.
Not only have i had to wait an extremely long time for these laptops to be released i now have to suffer further delays. And with this Volcanic ash that has hit the UK god knows when i will actually get it. they sent me this
Dear ....
We are happy to inform you that your order is in transit however we are experiencing some
unexpected delays in delivering your order.
This is due to ongoing air traffic disruptions across Europe.
Your business is very important to us and we regret any inconvenience this may cause.
Visit online Order Statusto view the most up-to-date status of your order.
Kind regards,
Apple Online Store Support
This laptop is doomed!!!
The order did not even show up in the system until Tuesday, April 20.
I called 800 My Apple and asked the usual WTF? type of questions.
This morning I just got the email that my new MBP shipped from Shanghai and will arrive on Wednesday, April 28.
This waiting for Godot stuff is really hard!
I think it is fairly safe to say that they had much lower expectations for this release and are getting slammed with orders at this point.
Is the edge around the display nicer and more refined on these anti-glare MBPs than on the previous ones?
Mine (17" anti-glare with SSD) has not arrived yet, but the one I saw at my reseller looked absolutely identical to the previous generation (same bezel).
Mine (17" anti-glare with SSD) has not arrived yet, but the one I saw at my reseller looked absolutely identical to the previous generation (same bezel).
Okay, I must have been comparing it to the pre-glass displays (still used in the MBA) that don't have a black rubber ring between the top case and metal bezel.