AppleCare Deleted my Data
Most people who've posted this type of question consented to any risk of loss. I did not.
I brought my laptop in for migration to new laptop and because the screen was flickering. The guy told me how to do a migration at home, but said they'd check the back of the screen for a loose cable (replace the inverter at most), and even said I could do the migration when I got it back. Under "Data transfer" he typed in "Not required." It was a tier 1 repair.
I got my laptop back, and they went ahead and did a tier 4 repair. They replaced the inverter, but went ahead and replaced the hard drive also! They did not do a data transfer because I did not pay the $99. All my data is gone.
Has anyone had this type of situation before? I know they have that waiver for data loss, but this really wasn't data "loss" -- they straight up took it upon themselves to toss out my old hard drive for a mystery problem I never complained of, despite telling me they wouldn't do anything near that serious and that I DID NOT need to transfer my data beforehand.
Has anyone had this experience? If so, what resolution?
I brought my laptop in for migration to new laptop and because the screen was flickering. The guy told me how to do a migration at home, but said they'd check the back of the screen for a loose cable (replace the inverter at most), and even said I could do the migration when I got it back. Under "Data transfer" he typed in "Not required." It was a tier 1 repair.
I got my laptop back, and they went ahead and did a tier 4 repair. They replaced the inverter, but went ahead and replaced the hard drive also! They did not do a data transfer because I did not pay the $99. All my data is gone.
Has anyone had this type of situation before? I know they have that waiver for data loss, but this really wasn't data "loss" -- they straight up took it upon themselves to toss out my old hard drive for a mystery problem I never complained of, despite telling me they wouldn't do anything near that serious and that I DID NOT need to transfer my data beforehand.
Has anyone had this experience? If so, what resolution?
Comments
You live. You learn.
If so, what resolution?
Call them up to see if they still have your drive. I'm sure they will have logged the part numbers.
Wouldn't happen to me, because data loss or not, I won't send in a Mac for repair with my private data on it. I will swap out the hard drive EVERY TIME. No need for additional backup, or deleting sensitive data prior to repair. Just keep a virgin installed OS on a blank hard drive and swap it in when you send in the machine. A used 60GB hard drive can cost you as little as $20. Small price to pay for this level of data privacy.
You live. You learn.
This is good in theory but computers are moving to solid state chips, which can't be swapped out easily. The iMac drive is also sealed in pretty well.
When RAM and storage are one and the same, it should still be possible if they aren't soldered in place but Apple rarely make drive replacement easy.
I'm gonna go out on a limb and label this one "troll".
One of these happened only a week or two ago. It's quite possible that there are multiple people who refuse to read terms of service or repair.
One of these happened only a week or two ago. It's quite possible that there are multiple people who refuse to read terms of service or repair.
It is quite possible; judging by the original post, this individual chose to ignore the fact that he signed a waiver for data loss (a fact he readily acknowledges) and now regrets his decision not to back up his data. This is not Apple's fault, it is his own.