JOB (Baltimore, MD): Salesperson (PT/FT), Store Manager (FT) at NEW Apple reseller

Posted:
in General Discussion edited January 2014
(My apologies in advance if this isn't appropriate -- if so, feel free to close the thread.)



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A brand-new, independent, and locally owned Apple reseller and service provider is coming to the heart of Baltimore. And we're looking to build a team that reflects the character of our beloved but undeservedly much-maligned city. If you believe that's you, then you need to get in touch with us yesterday.



We are seeking a full-time Store Manager AND salespeople (full-time or part-time) for the Baltimore location. If you're interested, read on.



First, it's imperative that you are knowledgeable about Apple products ? preferably not just because it's currently popular to be, but because you actually understand why Apple is inherently better (though it has its weaknesses), and why it was also better ten years ago, well before Wall Street noticed. For the manager position, we require at least some previous retail experience, preferably at the manager or assistant manager level. (Retail experience is a nice bonus for the salesperson position, but not necessarily required.) However, since we're a small store, we're also open to applicants looking to make their first move into a manager position.



For the manager, some of your responsibilities will include:
  • Staying up to date on the latest Apple products (Apple provides free online resources for resellers to remain up to speed)

  • Managing stock levels and making key decisions about stock and purchasing

  • Responding to customer comments or complaints

  • Receiving inventory

  • Good knowledge of Lightspeed, our POS/inventory software (though we'll be happy to train you)

  • Managing sales personnel as the store grows

Employees from our other location will help train you and acclimate you to our way of doing this, and in the first few months, you're likely to be in regular phone and e-mail contact with the manager at our other store. But as time goes on, you'll be able to shape the Baltimore store according to your vision.



About Us



We are simultaneously new and very old. For competitive reasons, we can't tell you the name of our store (although we'll tell you all you need to know if you make it to an interview). All we can say is that Baltimore will be our second location, after a couple of decades (yes, <I>decades</I>) as a successful independent, small business in another city down south. The new owner of this company happens to be a Baltimore City resident, and he wants to bring the magic of this store to his hometown.



We're the perfect blend of an established business (Apple corporate knows us, likes us, and treats us fairly well; we have a passionate customer base at our current location; and most importantly, we're financially stable) and a startup (we have fun; we fly by the seat of our pants; we have completely uncensored Internet and don't care if you sit around browsing Reddit and watching YouTube if it gets slow, as long as you jump up and kick bum when customers walk in the door).



Though we're small, we pay on par with that shiny, glamorous place in Towson. In some ways, we ask a little more of our employees--we prefer that you to have some personal history with Apple products, and we want you to be sensational at customer service. This will be a store for serious Mac users (but yes, we sell the iPod, iPad, and Apple TV lines, too). Though we'll be located in a fun, high-visibility, heavily foot-trafficked area of town near the waterfront, we'll probably never have the huge mobs in our store that those Towson folks do. But we see that as a good thing--it means we're always going to have the edge in being attentive to our customers, providing them the kind of unparalleled service that can only come from a locally-owned small business.



As the Store Manager, you'll receive paid time off for holidays, personal days, sick days, and Election Day; two weeks of paid vacation; health insurance (half company-paid); an employee discount that's on par with (and sometimes better than) the big guys; and a laid-back, fun work environment (yes, really).



You will be at an advantage if you have any of the following (and even more of an advantage if you have more than one):
  • previous work experience at an Apple Specialist, Apple Authorized Reseller, Apple Authorized Service Provider (AASP), Apple Consultants Network (ACN) member, or any combination of the above

  • ACMT, ACSP, ACTC, and/or ACSA certification

  • previous experience as a participant in the Apple Store Leader Program (ASLP)

  • Apple Product Professional status (or willingness to attain it within 90 days of employment--it's completely free and can be done online)

  • previous work experience at any Apple Store location

If you don't have any of the above, but can make an especially compelling case for yourself, we're all ears. Tell us about yourself, and please attach a resume if you have one. Thank you much!

Comments

  • Reply 1 of 1
    Does this opportunity still exist? I have 3 years Management experience at the official Apple Store and I am a pure Apple expert on sales, operating systems, Apple software and hardware, customer service approach, etc. Please let me know if this opportunity still exists. Thank you.



    Quote:
    Originally Posted by CommonSense View Post


    (My apologies in advance if this isn't appropriate -- if so, feel free to close the thread.)



    ---



    A brand-new, independent, and locally owned Apple reseller and service provider is coming to the heart of Baltimore. And we're looking to build a team that reflects the character of our beloved but undeservedly much-maligned city. If you believe that's you, then you need to get in touch with us yesterday.



    We are seeking a full-time Store Manager AND salespeople (full-time or part-time) for the Baltimore location. If you're interested, read on.



    First, it's imperative that you are knowledgeable about Apple products ? preferably not just because it's currently popular to be, but because you actually understand why Apple is inherently better (though it has its weaknesses), and why it was also better ten years ago, well before Wall Street noticed. For the manager position, we require at least some previous retail experience, preferably at the manager or assistant manager level. (Retail experience is a nice bonus for the salesperson position, but not necessarily required.) However, since we're a small store, we're also open to applicants looking to make their first move into a manager position.



    For the manager, some of your responsibilities will include:
    • Staying up to date on the latest Apple products (Apple provides free online resources for resellers to remain up to speed)

    • Managing stock levels and making key decisions about stock and purchasing

    • Responding to customer comments or complaints

    • Receiving inventory

    • Good knowledge of Lightspeed, our POS/inventory software (though we'll be happy to train you)

    • Managing sales personnel as the store grows

    Employees from our other location will help train you and acclimate you to our way of doing this, and in the first few months, you're likely to be in regular phone and e-mail contact with the manager at our other store. But as time goes on, you'll be able to shape the Baltimore store according to your vision.



    About Us



    We are simultaneously new and very old. For competitive reasons, we can't tell you the name of our store (although we'll tell you all you need to know if you make it to an interview). All we can say is that Baltimore will be our second location, after a couple of decades (yes, <I>decades</I>) as a successful independent, small business in another city down south. The new owner of this company happens to be a Baltimore City resident, and he wants to bring the magic of this store to his hometown.



    We're the perfect blend of an established business (Apple corporate knows us, likes us, and treats us fairly well; we have a passionate customer base at our current location; and most importantly, we're financially stable) and a startup (we have fun; we fly by the seat of our pants; we have completely uncensored Internet and don't care if you sit around browsing Reddit and watching YouTube if it gets slow, as long as you jump up and kick bum when customers walk in the door).



    Though we're small, we pay on par with that shiny, glamorous place in Towson. In some ways, we ask a little more of our employees--we prefer that you to have some personal history with Apple products, and we want you to be sensational at customer service. This will be a store for serious Mac users (but yes, we sell the iPod, iPad, and Apple TV lines, too). Though we'll be located in a fun, high-visibility, heavily foot-trafficked area of town near the waterfront, we'll probably never have the huge mobs in our store that those Towson folks do. But we see that as a good thing--it means we're always going to have the edge in being attentive to our customers, providing them the kind of unparalleled service that can only come from a locally-owned small business.



    As the Store Manager, you'll receive paid time off for holidays, personal days, sick days, and Election Day; two weeks of paid vacation; health insurance (half company-paid); an employee discount that's on par with (and sometimes better than) the big guys; and a laid-back, fun work environment (yes, really).



    You will be at an advantage if you have any of the following (and even more of an advantage if you have more than one):
    • previous work experience at an Apple Specialist, Apple Authorized Reseller, Apple Authorized Service Provider (AASP), Apple Consultants Network (ACN) member, or any combination of the above

    • ACMT, ACSP, ACTC, and/or ACSA certification

    • previous experience as a participant in the Apple Store Leader Program (ASLP)

    • Apple Product Professional status (or willingness to attain it within 90 days of employment--it's completely free and can be done online)

    • previous work experience at any Apple Store location

    If you don't have any of the above, but can make an especially compelling case for yourself, we're all ears. Tell us about yourself, and please attach a resume if you have one. Thank you much!



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